Notice #83854
Recovering

Power outage causing service disruption

Began:

Remedial work to the power systems will take place on the morning of Wednesday 21st October (from 7.00 am onwards) - the aim of this is to provide resilience - we do not expect power to be off during this time - however it should be considered an at risk period - updates will follow

The vast majority of services have now been restored. However, before we can declare this Major Incident resolved , we need some work to be undertaken to increase the resilience of power generators. Updates will follow when this work has been completed.

Nightshade Omero Server is now available

P3 self service is now operational

Mascot server is now operational

Confirmation that iTRak is now accessible

Main Library Self-Issue and Returns kiosks now working

The majority of services impacted by this Major Incident have now been restored

The following areas are currently not working ( and are being actively investigated)
- Main Library Occupancy Reporting
- Main Library self issue / returns

We are still following up on some issues - and in those instances we are liaising directly with affected shareholders

Confirmation that Schrodinger Licence Server is now operational

Main Library P2P printing - service has been restarted and print jobs are running again

Confirmation that H and S drives are now available

Medlabs , UNIFI and Delta are now operational

SITS Remote access is now restored

School of Life Sciences websites www.compbio.dundee.ac.uk lifesci.dundee.ac.uk drugdiscovery.dundee.ac.uk

are now back in action

P3 and Cognos are now operational

LSD portal is now working

We continue to investigate systems which have been impacted by the power outage and have a Major Incident team focussed exclusively on this area.

An engineer is currently on site following up on the power situation.

We are aware of the following areas that continue to be affected

P3 , Cognos , SITS remote access , LSD Portal is unavailable , Compbio is unavailable , issues with S drive are reported , medlab , JTrac unavailable , Dataint-it-dp1 unavailable – needed for Discovery portal sync , VSp 05 101– IRIS VM’s - Storage (this is not an exhaustive list)

If you experience difficulty with systems access, you can help by reporting to us and they can be linked to this major incident 2010-2913

The Power outage at the weekend has impacted some of the IT Teaching rooms - some equipment needs restarted - a team is currently in the Dalhousie acting on this - we are prioritising this activity this morning.

The main power distribution outage on Saturday morning had a major impact on IT services and systems. Whilst the majority of services are restored , we continue to work on the remainder.

We are aware that some School of Life Science Departmental websites (not the main dundee.ac.uk website) are unavailable - we aim to have these restored as soon as is possible.

Work continues this morning on stabilising the power system

If you are in student residences and are still experiencing an issue with the ethernet connection in your room, please connect your device to our WiFi service Eduroam where possible in the meantime.

This issue this morning was caused by a fault in the mains power distribution. Most key services have been recovered and we will continue to bring up the remainder over the course of the weekend and Monday morning.

Most services have been recovered and we are still working on the remainder.

Update

SITS:EVision now available

Investigations are continuing.

We have a team on site (working closely with colleagues providing remote diagnosis and troubleshooting)

Current status of the following systems
SITS:eVision unavailable
MyDundee - available
Sateon: available
Room Service: available
Timetabling: available

The VPN is now back online.

Internet access has been re-established for residences and other on-campus areas.

Update - we have identified the issue and are working to restore services

We have just received reports that the University Network is currently unavailable - this is affecting University of Dundee websites , VPN and other systems.

This is being looked into as a matter of urgency ( we have staff on site at this time investigating).

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Notice #80066
Investigating

Information Security Awareness Training

Began:

We are aware that our ISAT training on MyDundee is having problems.

We're currently investigating the issue and will update this post with progress.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (RDP)
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-010

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-011

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-028

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-029

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-030

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-031

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-032

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-033


Previous notices

[Complete] Updating the LFS storage server software to latest version

Began: Ended: Duration:
  • Research file store

We will be updating the LFS storage server software (IBM Spectrum Scale) to the latest release. This will involve a short interruption in both the Samba (\\lfs.lifesci.dundee.ac.uk) and NFS services.

The work is underway. We'll keep you updated on our progress.

The upgrade is progressing well and we do not expect any further service interruption.

Work is overrunning, but user service should not be impacted.

The work is now complete. Thanks for your patience.

[Complete] iGrasp maintenance (happens every 4 weeks)

Began: Ended: Duration:
  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-009

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Resolved] Self Service for Managed Mac is currently unavailable

Began: Ended: Duration:
  • Managed Mac (Jamf) desktop

We've had reports that the Self Service application on University Managed Mac's is currently unavailable.

We're currently investigating the issue and will update this post with progress.

Apologies for any inconvenience caused

We've now resolved the incident. Thanks for your patience.

[Complete] e.g. AppsAnywhere upgrade

Began: Ended: Duration:
  • eduroam wifi
  • Wifi and wired network
  • _TheCloud
  • Wired network
  • StudentResidences

On Thursday 22 October at 07:30 am we will be upgrading our perimeter firewall firmware which will result in the loss of internet connectivity on campus for up to 15 minutes.

This upgrade is to remove an identified instability, and to help further protect our network from unwanted traffic.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

If you have any questions or concerns regarding the perimeter firewall firmware upgrade, contact Help4U quoting change reference C2010-018.

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Complete] Planned Network Outage – Perimeter Firewall Firmware Upgrade

Began: Ended: Duration:
  • Wired network
  • Wifi and wired network
  • eduroam wifi
  • _TheCloud
  • StudentResidences

Planned Network Outage

On Thursday 22 October at 07:30 am we will be upgrading our perimeter firewall firmware which will result in the loss of internet connectivity on campus for up to 15 minutes.

This upgrade is to remove an identified instability, and to help further protect our network from unwanted traffic.

While we don’t expect any issues, sometimes unexpected things happen. We’ll update this post with progress.

If you have any questions or concerns regarding the perimeter firewall firmware upgrade, contact Help4U quoting change reference C2010-018.

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Resolved] Turnitin.com and Turnitinuk.com inaccessible

Began: Ended: Duration:
  • Turnitin

We are aware of an issue accessing Turnitin and the following is posted on their status page https://turnitin.statuspage.io/incidents/436v34xyhnh9

We’re investigating a potential power failure in one of our data centers.

Users accessing turnitin.com or turnitinuk.com may not be able to access these services.
Users accessing these services via an integration may also be affected. We are currently working to resolve this issue.

Please accept our apologies for any inconvenience caused.

Further updates will be posted here as we receive them.

Incident status: Monitoring

We’ve implemented a fix for the power failure in one of our data centers and are currently monitoring the service as it recovers.

We will update you as soon as full functionality has been restored.

Please accept our apologies for any inconvenience caused.

Turnitin Status Page has posted the following update:

Incident resolved

We’ve fixed it!

Due to an unexpected service outage, Turnitin, TurnitinUK and integrations users may have not been able to access the service, experienced slowness and extended report generation times. We are pleased to advise that service has been restored.

We encountered a disruption between the following times:

PDT Oct 20 06:40 - Oct 20 10:30
BST Oct 20 14:40 - Oct 20 18:30
AEDT Oct 21 00:40 - Oct 21 04:00

Please accept our apologies if you were impacted by today’s disruption.
We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.