Notice #71179
Investigating

Password Change Portal

Began:

Sorry, be we are currently experiencing an issuing with our password change portal. Any passwords that are currently changed using this method are not syncing with O365 at this time. Our advice would be not to use the portal until we can ensure that it is working as expected.

We have a support call logged with Microsoft and are currently awaiting a response.

Notice #44127
Identified

UoD Library app features unavailable (Timetable)

Began:

We have identified the problem and have now started work to resolve the issue.

Thank you for your continued patience and we apologise for the inconvenience caused.

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] Questionmark OnDemand maintenance (happens third Saturday of every month)

  • Questionmark OnDemand

Our third party vendor is doing maintenance work on Questionmark OnDemand, during which time the service will be available but at risk.

Users may experience service disruptions whilst updates are applied to the system.

View vendor status page for most up-to-date information during work: http://status.questionmark.com/

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-005

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-007

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-009

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-010

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-011


Previous notices

[Resolved] Phishing Attack - Amazon Scam

Began: Ended: Duration:
  • Email

We have identified a widespread Phishing Attack affecting multiple users. The email will appear to come from a member of staff, might have no subject and contains the following text;

"Are you free right now? I need you to do something for me, Will look forward to your reply.

Thanks,
*Staff name*"

An additional clue to the fact this is a scam is that the senders email address will appear as a random number @gmail.com rather than the dundee.ac.uk address.

Please do not interact or respond to this email. Should you reply to this email the scammers will attempt to have you purchase Amazon Gift Cards.

We are actively removing all these emails from the system, however should you receive any more or similar emails, or if you have interacted in any way with them already, please report immediately to Help4U.

Phishing remains a real threat at all times. Please continue to be vigilant when opening and answering emails and if you are ever unsure about the legitimacy of an email please contact the IT service Desk who will be happy to advise.

[Resolved] Cisco phones

Began: Ended: Duration:
  • Telephones

After the recent upgrade, 681 (Including 115 old phones) phones are failing to register to the new system. We are actively working with Cisco Engineers to fix this issue.

Our IT staff onsite is liaising with Cisco to get the issue resolved.

We are still working with Cisco engineers to resolve this issue as soon as possible.

We have now applied a fix for the issue causing failed phone registrations. Please assist us by unplugging the network cable from your phone and plugging it back in. It will restart the phone and go through the registration, taking a couple of minutes.

We are still working with our Cisco engineers to find the root cause of this issue.

We are still working with our Cisco engineers to find the root cause of this issue.

We've identified the issue and are continuing to work with third party suppliers to implement a resolution.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.