Notice #73793
Investigating

Windows Update Issues

Began:

We are currently experiencing a problem with Windows updates on staff machines and are working on a fix.

In the meantime, please try restarting your device and attempt to re-apply the updates.

Apologies for the inconvenience.

Notice #44127
Identified

UoD Library app features unavailable (Timetable)

Began:

We have identified the problem and have now started work to resolve the issue.

Thank you for your continued patience and we apologise for the inconvenience caused.

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-007

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-009

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-010

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-011


Previous notices

[Complete] Update of "LFS" storage servers to latest version of storage software

Began: Ended: Duration:
  • Research file store

The Spectrum Scale software will be updated to the latest available version on all of the storage servers which host the "LFS" filesystem (lfs.lifesci.dundee.ac.uk). No impact to service is expected.

The work is underway. We'll keep you updated on our progress.

Work is overrunning slightly, should be done by 10am.

The work is now complete. Thanks for your patience.

[Complete] Reboot of P3 (Oracle eBusiness/HR & Payroll Staff Database) Server

Began: Ended: Duration:
  • P3

Symatrix and our DCO team, are doing maintenance work on P3, during which time the service will be unavailable.

We have identified an issue with a back office script which is used by the Payroll team to move their files from one location to another. It is not working as expected and the only way to resolve this is to reboot the server.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

[2007-4463\01]

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Resolved] Unable to view exam results

Began: Ended: Duration:
  • eVision

We had an issue this morning that prevented some exam results being visible on eVision. This issue is now resolved.
If you are still unable to view results that you expect to see please contact Help4U quoting reference number 2008-0206.

Apologies for any inconvenience this may have caused you.

[Complete] Update of backend "Lifesci" storage servers to latest version of storage software

Began: Ended: Duration:
  • Research file store

The Spectrum Scale software will be updated to the latest available version on four backend storage servers which host the "Lifesci" filesystem (fs.lifesci.dundee.ac.uk). No impact to service is expected.

The work is underway. We'll keep you updated on our progress.

Work is overrunning, but should be done by 9:30.

The work is now complete. Thanks for your patience.

[Resolved] Library App - Email Outage

Began: Ended: Duration:
  • Library app (Campus M)

The Email tile in the UoD Library App is currently unavailable.

Our supplier is working on a solution.

We will provide further updates as we progress.

Please note this only affects email access via the Library App

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.