Notice #80635
Investigating

Temporary Performance Issues with VPN Connections

Began:

We are working with our vendors to remediate an issue that is causing intermittent performance issues with our VPN service.

Please bear with us whilst we continue to work with them to resolve the problem.

Notice #80066
Investigating

Information Security Awareness Training

Began:

We've had reports that our ISAT training on MyDundee is having problems.

We're currently investigating the issue and will update this post with progress.

Notice #77545
Underway

Expand Remote App Server Pool for SITS Live Remote

Began:

A slowness issue was identified while making changes to SITS Live Remote. Our team are currently working on a solution and will update this post when ready to proceed.

This change has been rolled back. Users should continue to use SITS Live Remote as normal.

Thank you for your continued patience and we apologise for the inconvenience caused.

The work is underway. We'll keep you updated on our progress.

We're making a change to SITS Live Remote, during which time the service will be available but at risk. Once the change is successfully completed, users must connect to the VPN and login to AppsAnywhere to download a new SITS Live Remote .RDP file.

This change is to allow the expansion of the RemoteApp Server Pool. Once users have the new .RDP file, no VPN connection will be required when using SITS Live Remote.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2007-064

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-009

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-010

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-011

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-028

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-029

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-030

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-031

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-032

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-033


Previous notices

[Resolved] Access to Library App and Features

Began: Ended: Duration:
  • Library app (Campus M)

We are currently experiencing an issue that is preventing some users from authenticating to the Library App. Others may be able to authenticate, but features such as email and timetabling will not be available for use.

We are in correspondence with our vendor and are working on providing a fix as quickly as possible.

We've confirmed with our suppliers that this issue is now resolved. Thanks for your patience.

[Resolved] UoD Library app features unavailable (Timetable)

Began: Ended: Duration:
  • Library app (Campus M)

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We have identified the problem and have now started work to resolve the issue.

Thank you for your continued patience and we apologise for the inconvenience caused.

We've now resolved the incident. Thanks for your patience.

The Library App will show personalised timetables for 4 weeks around the current date (2 weeks previous and 2 weeks future). If you require to view your timetabled events further in the future please use one of the other Timetable resources.

[Complete] Solidworks software - Licence upgrade

Began: Ended: Duration:

The application Solidworks will be unavailable for approx 1 hour from 2.30pm on Thursday 24th September.
This will affect local installs on University devices and also AppsAnywhere provision.
It's availability should be considered "at risk" for the following 24 hours.

We apologise for any inconvenience this may cause and appreciate your patience.

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Complete] iGrasp maintenance (happens every 4 weeks)

Began: Ended: Duration:
  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-008

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

No further notices from the past 7 days.