Notice #75237
Underway

Box to OneDrive Migration

Began:

The work is underway. We'll keep you updated on our progress.

We're making a change to Box, during which time the service will be available as read only.

The final migration began on Friday 7th August at 6pm and will run over a seven-day period. During this period, any updates made to Box files since the last backup in April will be copied, and safely and securely updated in OneDrive.

All batches are running and currently sitting at 62% migrated. Users will be updated once each of their batches are complete.

Once your batch has completed you should be able to see all files you own and have shared. Until all the batches are complete, you may not see all the updated files that are shared with you by other users. This will be because they are still to be migrated. Further communication will be sent once all batches have been completed successfully.

More information: https://dmail.sharepoint.com/sites/LearnMicrosoft365/SitePages/Box-migration---final-stages.aspx

Change reference number: C2007-044

Notice #73793
Investigating

Windows Update Issues

Began:

We are currently experiencing a problem with Windows updates on staff machines and are working on a fix.

In the meantime, please try restarting your device and attempt to re-apply the updates.

Apologies for the inconvenience.

Notice #44127
Identified

UoD Library app features unavailable (Timetable)

Began:

We have identified the problem and have now started work to resolve the issue.

Thank you for your continued patience and we apologise for the inconvenience caused.

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] AppsAnywhere upgrade

  • Staff desktop (Windows 10)
  • Student desktop (Windows 10)

Our third party vendor is upgrading AppsAnywhere, during which time the service will be unavailable. Any applications accessed through the AppsAnywhere portal will not be available during this upgrade window.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2006-028

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-007

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-009

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-010

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-011


Previous notices

[Resolved] Power Disruption to network and facilities

Began: Ended: Duration:
  • _TheCloud
  • Wifi and wired network
  • StudentResidences
  • Wired network
  • Telephones
  • eduroam wifi
  • High Performance Compute (HPC) Cluster

Overnight lightening strikes have affected power supply and equipment across all 3 University Campuses causing various disruption to network and services.

We have engineering teams en-route to all affected areas and will keep you updated.

We've now resolved the incident. Thanks for your patience.

[Resolved] Intermittent Phone Issues

Began: Ended: Duration:
  • Telephones

We are experiencing intermittent issues with incoming calls where the caller may be unable to be heard. Where we have then phoned that number back, the call is able to be connected as normal. This is having a particular impact on Enquiries and Clearing currently, but is also reported to be affecting other areas within the University.

We are currently investigating this and liaising with our Telecoms Service providers, as it appears to be an issue external to the University, and which is also reported to be affecting other local businesses.

Should you experience any issues of this nature, please log a ticket via the Help4U Self Service Portal and quote '2008-0580 Telephony issues'. If you can provide details of the telephone numbers concerned and time of the call, this would be useful in allowing us to trace the calls and aid in the investigation.

Updates to follow.

We've now resolved the incident.

The issue appears to have been external to the University and our Telecoms provider have now resolved the incident. We will continue to monitor the situation over the next couple of days to ensure there are no further issues.

Thanks for your patience.

No further notices from the past 7 days.