Notice #44499
Underway

LabTracks upgrade

We expect to be finished

The work is underway. We'll keep you updated on our progress.

Overview

We're upgrading the LabTracks software used by Life Sciences, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1911-060

  • Scheduled for Thu, 21 Nov 2019 17:00 UTC
  • Expected to take 5 days
Notice #44497
Investigating

eduroam connections in NHS areas

We've had reports that some connections to eduroam across NHS sites are failing.

We're currently investigating the issue alongside NHS Tayside IT and will update this post with progress.

Notice #44127
Investigating

UoD Library app features unavailable (Timetable)

If students require access to their timetables please access via evision.
A link to this is available via the library application.

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

Notice #41540
Investigating

Resource Booker features unavailable

Users cannot currently book rooms via Resource Booker, as this feature has been disabled while we investigate some syncing issues within the system.

In the meantime, the Room Booking team will process any requests via email: roombooking@dundee.ac.uk

This issue has been escalated to our third party supplier and we will update this post with progress.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] Network change that will impact various services

Expected to begin
  • My Dundee and learning tools
  • Blackboard (My Dundee)
  • Moodle
  • Questionmark OnDemand
  • Turnitin
  • Collaborate Ultra
  • MedBlogs
  • Wifi and wired network
  • eduroam wifi
  • Wired network
  • _TheCloud
  • StudentResidences
  • eVision
  • Telephones
  • Library systems
  • Library app (Campus M)
  • Library search
  • Entrance gates
  • Identity, passwords, and login
  • Password change portal
  • Single sign-on (Azure AD)
  • Life Sciences AD
  • Desktops
  • Staff desktop (Windows 7)
  • Staff desktop (Windows 10)
  • Student desktop (Windows 10)
  • Managed Mac (Jamf) desktop
  • Email
  • Business administration systems
  • SITS
  • P3
  • iGRasp
  • OPD booking system (Aspire)
  • OneUniversity
  • Printing
  • pay2print
  • Network printers in staff offices
  • Research systems
  • Discovery portal (Pure)
  • Storage and files
  • Box
  • OneDrive
  • H:\
  • S:\
  • Websites
  • T4 content management system
  • Drupal Aegir CMS
  • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
  • LibCal (Library room bookings)
  • timetable.dundee.ac.uk
  • Resource Booker
  • High Performance Compute (HPC) Cluster
  • Research file store
  • ExamOnline
Mon, 18 Nov 2019
16:30:20 UTC
Overview

We're moving certain services (those on VLANs 11 + 252) to the new data centre so they sit behind the new firewall.

Various services will be unavailable or at risk during this time, including some key business administration systems and office desk phones.

This change is part of the larger data centre migration project.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: A1911-110

  • Scheduled for Thu, 28 Nov 2019 08:00 UTC
  • Expected to take 1 hour

Previous notices

[Complete] SITS: eVision upgrade

This was a planned incident, it took 5 days, 3 hours, and 30 minutes.
  • eVision
  • SITS
Mon, 11 Nov 2019
10:36:46 UTC
Overview

We're upgrading SITS: eVision, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1911-021

  • Scheduled for Fri, 15 Nov 2019 04:30 UTC
  • Expected to take 5 days, 3 hours, and 30 minutes
Fri, 15 Nov 2019
04:30:02 UTC

The work is underway. We'll keep you updated on our progress.

Wed, 20 Nov 2019
08:00:04 UTC

The work is now complete. Thanks for your patience.

[Complete] Telephone system upgrade

This was a planned incident, it took 5 days and 4 hours.
  • Telephones
Fri, 8 Nov 2019
13:53:34 UTC
Overview

Our third party vendor is upgrading the software controlling our phone system, during which time office desk phones will be available but at risk.

This upgrade is taking place out of hours during these periods:

• 12 Nov, 6pm-1am
• 13 Nov, 6pm-1am
• 15 Nov, 8pm to 17 Nov, 11pm

There will be minimal disruption lasting a couple of minutes while the phones restart. Lift phones will not be affected.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1808-0046

  • Scheduled for Tue, 12 Nov 2019 18:00 UTC
  • Expected to take 5 days and 4 hours
Tue, 12 Nov 2019
18:00:00 UTC

The work is underway. We'll keep you updated on our progress.

Sun, 17 Nov 2019
22:00:01 UTC

The work is now complete. Unfortunately, we had to roll back as there was an issue with the upgrade software. We will re-attempt the upgrade in the new year, once the vendor can assure us they have resolved the problem.

[Complete] Questionmark OnDemand

This was a planned incident, it took 6 hours and 5 seconds.
  • Questionmark OnDemand
Wed, 6 Nov 2019
14:43:56 UTC
Overview

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

The purpose of this maintenance is to deploy system updates to ensure the ongoing reliability, security and up-time of the platform.

  • Scheduled for Sat, 16 Nov 2019 09:00 UTC
  • Expected to take 6 hours
Sat, 16 Nov 2019
09:00:01 UTC

The work is underway. We'll keep you updated on our progress.

15:00:06 UTC

The work is now complete. Thanks for your patience.

No further notices from the past 7 days.