Notice #66703
Recovering

Phishing Attack - Amazon Scam

Began:

We have identified a widespread Phishing Attack affecting multiple users. The email will appear to come from a member of staff, might have no subject and contains the following text;

"Are you free right now? I need you to do something for me, Will look forward to your reply.

Thanks,
*Staff name*"

An additional clue to the fact this is a scam is that the senders email address will appear as a random number @gmail.com rather than the dundee.ac.uk address.

Please do not interact or respond to this email. Should you reply to this email the scammers will attempt to have you purchase Amazon Gift Cards.

We are actively removing all these emails from the system, however should you receive any more or similar emails, or if you have interacted in any way with them already, please report immediately to Help4U.

Notice #60006
Recovering

Cisco phones

Began:

We've identified the issue and are continuing to work with third party suppliers to implement a resolution.

We are still working with our Cisco engineers to find the root cause of this issue.

We are still working with our Cisco engineers to find the root cause of this issue.

We have now applied a fix for the issue causing failed phone registrations. Please assist us by unplugging the network cable from your phone and plugging it back in. It will restart the phone and go through the registration, taking a couple of minutes.

We are still working with Cisco engineers to resolve this issue as soon as possible.

After the recent upgrade, 681 (Including 115 old phones) phones are failing to register to the new system. We are actively working with Cisco Engineers to fix this issue.

Our IT staff onsite is liaising with Cisco to get the issue resolved.

Notice #44127
Identified

UoD Library app features unavailable (Timetable)

Began:

We have identified the problem and have now started work to resolve the issue.

Thank you for your continued patience and we apologise for the inconvenience caused.

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-005

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-007

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-009

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-010

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-011


Previous notices

[Resolved] COVID 19 Adobe Licensing

Began: Ended: Duration:

We've had reports that students have received notice that their Creative Cloud License extension will be ended on the 6th of July.

We're currently investigating the issue and will update this post with progress.

Adobe have made the decision to end Creative Cloud licensing under the COVID 19 extension on the 6th of July.

In order for students to still be able to access Creative Cloud software we have provided details on remotely accessing software at the link below.

https://www.dundee.ac.uk/guides/access-student-software-home

[Resolved] AppsAnywhere Portal

Began: Ended: Duration:

There is currently an issue launching applications from AppsAnywhere. This means staff and students will be unable to launch applications from the portal. This is under investigation by UoD IT

The issue has been identified and is currently being worked on by Software 2 (our service providers).
They have treated it as a priority and expect to have it resolved in 2 hours.
We appreciate you patience and apologise for the inconvenience caused.

Software2 have advised that they have resolved the issue.
We have tested it and confirmed that it is now working as expected again.
Thanks for your patience.

[Complete] iGrasp maintenance (happens every 4 weeks)

Began: Ended: Duration:
  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-081

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

No further notices from the past 7 days.