Notice #88977
Investigating

Help4U Self Service Chat Unavailable

Began:

We are currently experiencing problems with our Live Chat system.

We may be unable to respond to chat messages until this is resolved.

Please log your ticket via the portal or email help4u@dundee.ac.uk

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (RDP)
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] Updating Lifesci storage software to latest versions

  • Research file store

We will be performing a routine update to the storage server software (IBM Spectrum Scale and IBM Spectrum Protect for Space Management), as well as installing OS security updates. There will be a brief interruption in both NFS and SMB services as the software is updated.

[Scheduled] Finish updating LFS storage software to latest versions

  • Research file store

There was one configuration change still outstanding at the end of the previous work which we rolled over to the next maintenance window. We do not anticipate any service interruption.

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-011

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-028

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-029

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-030

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-031

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-032

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2009-033


Previous notices

[Complete] iGrasp maintenance (happens every 4 weeks)

Began: Ended: Duration:
  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-010

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Complete] Updating LFS storage software to latest versions

Began: Ended: Duration:
  • Research file store

We will be performing a routine update to the storage server software (IBM Spectrum Scale and IBM Spectrum Protect for Space Management), as well as installing OS security updates. There will be a brief interruption in both NFS and SMB services as the software is updated.

The work is underway. We'll keep you updated on our progress.

The update is overrunning, but we do not anticipate any interruption to client devices for the rest of the upgrade.

The work is now complete. Thanks for your patience.

There is one outstanding configuration change which we have decided to roll-over to the next maintenance window.

No further notices from the past 7 days.