Notice #53756
Investigating

Timetables not loading for students

Began:

We've had reports that from student users that timetables are not appearing via eVision or the Timetabling website.

We're currently investigating the issue and will update this post with progress as soon as possible.

Notice #53404
Investigating

Issues with phone calls between University and NHS extensions

Began:

Please note that currently as a result of this issue the 2222 emergency number is not working.

In the event of an emergency please dial 999

UoD IT are aware and currently working on issues with dialling NHS extensions from UoD phones,  this is also affecting NHS extensions dialling UoD phones. 

This is currently being looked at as a high priority

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Notice #44127
Investigating

UoD Library app features unavailable (Timetable)

Began:

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-077

[Scheduled] P3 PRODUCTION Operating System Upgrade

  • P3

Symatrix and UoDIT are upgrading the P3 PRODUCTION Operating System, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

C1904-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-078

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-079

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-080

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-081


Previous notices

[Resolved] Issues with TopDesk (Help4U)

Began: Ended: Duration:

TopDesk have informed us that there are issues at the UK datacentre which is affecting our Help4U service.

For more information see https://status.topdesk.com/incidents/v68vb1l2wr06

Apologies for the inconvenience. Thanks for your patience.

TopDesk have now resolved the incident. Thanks for your patience.

[Complete] Update the SSL certificate for timetable.dundee.ac.uk

Began: Ended: Duration:
  • timetable.dundee.ac.uk

We're updating the SSL certificate for timetable.dundee.ac.uk, during which time the service will be available but at risk.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2002-055

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Complete] Resource Booker Data Adaptor upgrade

Began: Ended: Duration:
  • Resource Booker

Scientia will be upgrading the data adaptor to version 2.4.7.3, during which time the Resource Booker will be unavailable.

During this planned maintenance, you can contact roombooking@dundee.ac.uk regarding booking rooms.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2002-054

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Complete] SITS: eVision Database Maintenance

Began: Ended: Duration:
  • SITS

We're maintenance work on SITS; eVision, during which time the service will be unavailable.

This work ensures that we maintain data integrity and sustain system performance.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2002-065

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

No further notices from the past 7 days.