Notice #46762
Investigating

Adobe Products displaying licensing error on Student Desktop

We've had reports that students are unable to open adobe applications on the student desktop. In the meantime if you save the document as a .PDF within Office 365 and submit in the normal way.

We're currently investigating the issue and will update this post with progress.

If impacted by this issue please log a call using self service help4.dundee.ac.uk quoting call number 1912-0068.

Notice #44497
Investigating

Issues with eduroam connections in NHS areas

We've had reports that some connections to eduroam across NHS sites are failing.

We're currently investigating the issue alongside NHS Tayside IT and will update this post with progress.

Notice #44127
Investigating

UoD Library app features unavailable (Timetable)

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] Questionmark OnDemand maintenance (happens third Saturday of every month)

Expected to begin
  • Blackboard (My Dundee)
  • Questionmark OnDemand
Thu, 5 Dec 2019
11:48:42 UTC
Overview

Our third party vendor is doing maintenance work on Questionmark OnDemand, during which time the service will be available but at risk.

Users may experience service disruptions whilst updates are applied to the system.

View vendor status page for most up-to-date information during work: http://status.questionmark.com/

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

  • Scheduled for Sat, 21 Dec 2019 09:00 UTC
  • Expected to take 6 hours

[Scheduled] iGrasp maintenance (happens every 4 weeks)

Expected to begin
  • iGRasp
Fri, 29 Nov 2019
16:11:30 UTC
Overview

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1904-055

  • Scheduled for Fri, 27 Dec 2019 02:00 UTC
  • Expected to take 2 hours

[Scheduled] Network change that will impact various services

Expected to begin
  • eVision
  • My Dundee and learning tools
  • Blackboard (My Dundee)
  • Moodle
  • Questionmark OnDemand
  • Turnitin
  • Collaborate Ultra
  • MedBlogs
  • Wifi and wired network
  • eduroam wifi
  • Wired network
  • _TheCloud
  • StudentResidences
  • Telephones
  • Library systems
  • Library app (Campus M)
  • Library search
  • Entrance gates
  • Identity, passwords, and login
  • Password change portal
  • Single sign-on (Azure AD)
  • Life Sciences AD
  • Desktops
  • Staff desktop (Windows 7)
  • Staff desktop (Windows 10)
  • Student desktop (Windows 10)
  • Managed Mac (Jamf) desktop
  • Email
  • Business administration systems
  • SITS
  • P3
  • iGRasp
  • OPD booking system (Aspire)
  • OneUniversity
  • Printing
  • pay2print
  • Network printers in staff offices
  • Research systems
  • Discovery portal (Pure)
  • Storage and files
  • Box
  • OneDrive
  • H:\
  • S:\
  • Websites
  • T4 content management system
  • Drupal Aegir CMS
  • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
  • LibCal (Library room bookings)
  • timetable.dundee.ac.uk
  • Resource Booker
  • High Performance Compute (HPC) Cluster
  • Research file store
  • ExamOnline
Mon, 18 Nov 2019
16:30:20 UTC
Overview

We're moving certain services (those on VLANs 11 + 252) to the new data centre so they sit behind the new firewall.

Various services will be unavailable or at risk during this time, including some key business administration systems and office desk phones.

This change is part of the larger data centre migration project.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: A1911-110

  • Scheduled for Thu, 9 Jan 2020 08:00 UTC
  • Expected to take 1 hour
Wed, 27 Nov 2019
23:09:27 UTC

Unfortunately, work had not completed in time for the original planned migration date of 28 November. To avoid clashing with the official exam diet, this migration is now scheduled for the new year.


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