Notice #129628
Investigating

Student Residences Wifi - intermittent connectivity issues

Began:

We can confirm that this intermittent connectivity issue for Student Residences Wifi is currently affecting a small area of Seabraes Residences - connectivity in all other Student Residence areas is unaffected.

Apologies for any inconvenience this may cause to Seabraes residents - we continue to investigate

We are aware that some users of the Main Campus Student Residences Wifi are experiencing intermittent connectivity issues.

Our 3rd Party Support partners are currently investigating the reasons for this.

Apologies for any inconvenience - we will update as soon as we have additional information.

For the avoidance of doubt - this is affecting Main Campus Student Residences Wifi only

Notice #123400
Underway

The J19 Remote Desktop Pool (RDP) is currently unavailable.

Began:

The work is underway. We'll keep you updated on our progress.

The PCs that form this pool have been removed whilst essential work to fire dampers is carried out in the physical space. It is unclear when the building contractors will finish and when the PCs can be returned. If you are impacted by this issue, then don't hesitate to get in touch with help4u@dundee.ac.uk quoting ticket number 2107-0804.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (RDP)
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Applications
    • AppsAnywhere
Upcoming maintenance and changes

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-006

[Scheduled] P3 Maintenance Patches

  • P3

Our third party vendor is undertaking maintenance work on P3, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2109-031

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-007

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-009


Previous notices

[Resolved] Printing currently disabled on University networks and from University devices

Began: Ended: Duration:
  • Network printers in staff offices
  • Printing
  • pay2print

We're disabling the University’s print services because we've identified a vulnerability that needs to be addressed at short notice.

The service will be unavailable effective immediately. We will review the decision on Monday, but this suspension will remain in place at least for the weekend.

This decision has been made to mitigate a critical exploit affecting Microsoft print services and will remain in place until a fix (patching) has been released.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Printing has been restored for the vast majority of staff and student devices.

Devices not operating the latest version of Windows 10 may still experience issues when trying to print. If you experience any issues, in the first instance reboot your device. If this does not resolve the issue, contact the Service Desk for further assistance: www.help4u.dundee.ac.uk

Those accessing services remotely, for example, SITS, Aspire, etc, may find they are not able to print remotely, for example to Print to PDF. We aim to have a solution for this next week.

Other non-standard or specialist printing such as label printers etc, will require to be looked at on an individual case by case basis. For those falling into this category please log a ticket with the Service Desk for further investigation: www.help4u.dundee.ac.uk

Thanks for your patience.

[Resolved] MyApps (myapps.dundee.ac.uk) is currently unavailable

Began: Ended: Duration:
  • Applications
  • AppsAnywhere

We've had reports that MyApps (myapps.dundee.ac.uk) is currently unavailable.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for any inconvenience caused

We have identified and resolved the core issue but we are continuing to work both internally and with our third-party supplier to resolve some issues which have been identified.

Any issues using myapps.dundee.ac.uk should be reported to help4u as per below.

We apologise for any inconvenience caused and will be working to identify the root cause of this major incident, thank you all for your patience!

UoD-IT

We can now confirm this issue is fully resolved.

Thanks again for your patience and we hope you have a lovely afternoon

UoD-IT

No further notices from the past 7 days.