Notice #52539
Investigating

Issues with phone calls between University and Ninewells

Began:

Users are reporting issues trying to phone the Ninewells from University phones.
We are currently investigating this and will update this page with progress.
We apologise for the inconvenience and appreciate your patience.

Notice #44127
Investigating

UoD Library app features unavailable (Timetable)

Began:

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] SITS: eVision Database Maintenance

  • SITS

We're maintenance work on SITS; eVision, during which time the service will be unavailable.

This work ensures that we maintain data integrity and sustain system performance.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2002-065

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-077

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-078

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-079

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-080

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-081


Previous notices

[Complete] Questionmark OnDemand maintenance (happens third Saturday of every month)

Began: Ended: Duration:
  • Questionmark OnDemand

Our third party vendor is doing maintenance work on Questionmark OnDemand, during which time the service will be available but at risk.

Users may experience service disruptions whilst updates are applied to the system.

View vendor status page for most up-to-date information during work: http://status.questionmark.com/

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Resolved] O365: Inbox won't refresh in Outlook in the web

Began: Ended: Duration:

Microsoft have informed us that there is an issue with users receiving email in Outlook in the web.

Please see below for an extract from their status page:

User Impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.

As a temporary alternative access method, users can try accessing Outlook on the web using this URL to circumvent impact:

https://outlook.office365.com/mail/

Users may be able to mitigate impact by signing out and signing back in to Outlook on the web.

Current status: We're continuing to gather HTTP Archive (HAR) traces from affected users to help isolate the cause of the problem. Additionally, we've identified that signing out of Outlook on the web and then signing back in will resolve any cache issues and enable the routing change that was previously enabled, which should mitigate impact.

Scope of impact: This issue may affect any users operating Outlook on the web during long-term sessions of 30 or more minutes via https://outlook.office.com.

Root cause: A recent change is unintentionally affecting how connection requests are directed to Outlook on the web.

We have now had confirmation from Microsoft that this issue is resolved. Thanks for your patience.

No further notices from the past 7 days.