Notice #58437
Investigating

Power "Dips" experienced on University Campus

Began:

This morning we have experienced several major power dips on campus, which has tripped all CHP generation on each occasion.

We have spoken with SSE Control Room personnel in Perth and they confirmed they have a cable fault on a cable fed from the same Overgate 33/ 11kV sub station that we're fed from.

They expect to have the network stable in the next hour.

The on call electrician will under take a sweep of the SLS buildings, just in case there has been any disruption to their supplies.

Security, will contact SLS key personnel informing them that there is the remote possibility it may have disrupted some of their sensitive equipment hence they may wish to come in to check on things.

Notice #53756
Investigating

Timetables not loading for students

Began:

We've had reports that from student users that timetables are not appearing via eVision or the Timetabling website.

We're currently investigating the issue and will update this post with progress as soon as possible.

Notice #44127
Investigating

UoD Library app features unavailable (Timetable)

Began:

If students require access to their timetables, please access via evision: https://evision.dundee.ac.uk

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

In the meantime, to gain entry to the Main Library please use your student or staff ID card at the gates or speak to staff on the reception desk who will be able to help.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Upcoming maintenance and changes

[Scheduled] Questionmark OnDemand maintenance (happens third Saturday of every month)

  • Questionmark OnDemand

Our third party vendor is doing maintenance work on Questionmark OnDemand, during which time the service will be available but at risk.

Users may experience service disruptions whilst updates are applied to the system.

View vendor status page for most up-to-date information during work: http://status.questionmark.com/

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-079

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-080

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1910-081

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-005

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-007

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-009

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-010

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with
• front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2004-011


Previous notices

[Complete] Application of Tax Year End Patch

Began: Ended: Duration:
  • P3

Symatrix (P3 support partner) are doing maintenance work on P3, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

C2003-061

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Resolved] Intermittent Access and Performance Issues when Connected to VPN

Began: Ended: Duration:
  • Virtual Private Network (VPN)

We've had reports that some users are having difficulty accessing the SonicWall VPN.

We're currently investigating the issue and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Our third party supplier is investigating as a matter of urgency but in the meantime, we ask that you only use the VPN when required and disconnect when not in use. The VPN should only be used for accessing H/S drives, specialist services in labs etc and accessing corporate applications, eg SITS and P3.

If you are unsure please contact the Service Desk who would be happy to advise. You can log a ticket with us by visiting help4u.dundee.ac.uk or check out our guides on VPN remote working - https://www.dundee.ac.uk/it/guide/

Affected by this issue?

Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'

We are implementing an emergency change on Tuesday 24th March to allow our engineers to investigate further. This may result in intermittent network connectivity for those on Campus, those using the VPN and those accessing UoD Services from off campus. We will be undertaking this work during our scheduled maintenance window (7am-9am) so please do not log any calls in relation to this until after the window closes.

We are continuing with our change this morning and this will now run over our scheduled maintenance window that was due to close at 9am.

We appreciate your patience whilst this essential work is carried out.

We are pleased to report that we have completed our change and whilst we are continuing to establish root cause, we have been able to stabilise the network to improve your experience both on and off Campus.

Thank for your patience and understanding throughout this incident.

We've now resolved the incident. Thanks for your patience.

[Resolved] Telephony Performance Issues

Began: Ended: Duration:
  • Telephones

We are currently experiencing issues with the University Telephony network. This will affect you if you have chosen to divert your work phone to an alternative number whilst you are off campus or if you are still on Campus and trying to use a University telephone.

We are working with our provider to establish root cause and to provide a resolution as quickly as possible.

Please accept our apologies for the inconvenience caused.

We are implementing an emergency change on Tuesday 24th March to allow our engineers to investigate further. This may result in intermittent network connectivity for those on Campus, those using the VPN and those accessing UoD Services from off campus. We will be undertaking this work during our scheduled maintenance window (7am-9am) so please do not log any calls in relation to this until after the window closes.

We are continuing with our change this morning and this will now run over our scheduled maintenance window that was due to close at 9am.

We appreciate your patience whilst this essential work is carried out.

We are pleased to report that we have completed our change and whilst we are continuing to establish root cause, we have been able to stabilise the network to improve your experience both on and off Campus.

Thank for your patience and understanding throughout this incident.

We've now resolved the incident. Thanks for your patience.

[Resolved] Network Connectivity and Performance Issues on Campus

Began: Ended: Duration:
  • _TheCloud
  • Wifi and wired network
  • eduroam wifi
  • Wired network
  • StudentResidences

Sorry but we are experiencing issues on Campus, which includes Student Residences, that is affecting your Network connection.

We are working with our third party supplier to establish root cause and resolve this as a matter of urgency.

Please accept our apologies for any inconvenience caused.

We are implementing an emergency change on Tuesday 24th March to allow our engineers to investigate further. This may result in intermittent network connectivity for those on Campus, those using the VPN and those accessing UoD Services from off campus. We will be undertaking this work during our scheduled maintenance window (7am-9am) so please do not log any calls in relation to this until after the window closes.

We are continuing with our change this morning and this will now run over our scheduled maintenance window that was due to close at 9am.

We appreciate your patience whilst this essential work is carried out.

We are pleased to report that we have completed our change and whilst we are continuing to establish root cause, we have been able to stabilise the network to improve your experience both on and off Campus.

Thank for your patience and understanding throughout this incident.

We've now resolved the incident. Thanks for your patience.

[Resolved] Unable to create Teams Channels within Microsoft Teams

Began: Ended: Duration:

Microsoft have advised that all users of Teams are currently unable to create new Teams Channels.

They have developed a fix and are currently in the process of deploying it to their test environments. Once this has been confirmed as successful, they will begin to deploy to the affected environments in order to mitigate the issue.

Microsoft have now resolved the incident. Thanks for your patience.

[Resolved] Yuja - Lecture Capture Software

Began: Ended: Duration:

Sorry, but we are experiencing issues with Yuja that prevents users from launching the software . We are working with our supplier to rectify the issue as quickly as possible.

Please accept our apologies and thank you for your patience whilst we work on this issue.

We've now resolved the incident.

To continue to access Yuja please launch the application from myapps.dundee.ac.uk, when launching please click the down arrow and click "download"

[Resolved] Life Sciences VPN

Began: Ended: Duration:

Sorry, but we are experiencing issues with the Life Sciences VPN.

We are working a resolution and apologise for the inconvenience caused.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.