Notice #40994
Underway

Telephone system upgrade

We expect to be finished

The work is underway. We'll keep you updated on our progress.

Overview

Our third party vendor is upgrading the software controlling our phone system, during which time office desk phones will be available but at risk.

This Upgrade is taking place out of hours during these period -
12th November 6 pm - 1 am
13th November 6 pm - 1 am
15th November 8 pm to 17th November 11 pm

There will be minimal disruption lasting a couple of minutes while the phones restart.

Lift phones will not be affected.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: 1808-0046

  • Scheduled for Tue, 12 Nov 2019 18:00 UTC
  • Expected to take 5 days and 4 hours
  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource booker
Upcoming maintenance and changes

[Scheduled] SITS: eVision upgrade

Expected to begin
  • eVision
  • SITS
Mon, 11 Nov 2019
10:36:46 UTC
Overview

We're upgrading SITS: eVision, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1911-021

  • Scheduled for Fri, 15 Nov 2019 04:30 UTC
  • Expected to take 5 days, 3 hours, and 30 minutes

[Scheduled] Questionmark OnDemand

Expected to begin
  • Questionmark OnDemand
Wed, 6 Nov 2019
14:43:56 UTC
Overview

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

The purpose of this maintenance is to deploy system updates to ensure the ongoing reliability, security and up-time of the platform.

  • Scheduled for Sat, 16 Nov 2019 09:00 UTC
  • Expected to take 6 hours

Previous notices

[Resolved] Temporary performance issues

This incident lasted 1 week and 17 minutes.
  • Research file store
  • High Performance Compute (HPC) Cluster
Mon, 4 Nov 2019
11:33:02 UTC

The nameservers on the Lifesci network are currently having issues and, as a result, services which run on this network (e.g. research file store, compute cluster) are currently degraded.

16:33:57 UTC

We've now resolved the incident. Thanks for your patience.

Mon, 11 Nov 2019
11:29:30 UTC

We believe there may be an issue, we're looking into it.

11:50:58 UTC

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.