Notice #186109

Issues with intermittent access to Eduroam Wi-Fi in School of Life Sciences Buildings

Began: Duration:

We've had reports that there are issues with intermittent access to Eduroam Wi-Fi in School of Life Sciences Buildings.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (, click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

We apologise for any inconvenience caused, if you have previously been in touch regarding this issue your existing ticket will be linked to this disruption

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (RDP, Leostream)
    • MyDesktop

      The University of Dundee’s virtual desktop environment

  • Email

    Your email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Web Services

    Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

    • UoD App

      Previously known as Library App, Mobile App, CampusM

    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • Resource Booker
  • Applications
    • AppsAnywhere
Previous notices

[Resolved] Life Sciences - Mascot Server Issue

Began: Ended: Duration:
  • High Performance Compute (HPC) Cluster

We've had reports that the Mascot service in the School of Life Sciences ( has a fault which means that database searches are not working properly. Attempting to run a database search generates a page with this error: The ms-monitor daemon/service is not running, please start it

The Research Computing Team are currently investigating the issue and we will update this post with progress.

We apologise for any inconvenience caused.

We've fixed the core issue, and are waiting for user confirmation that the system is working as it should

We've now resolved the incident. Thanks for your patience.

[Resolved] Loss of Network Connectivity at Kirkcaldy Campus

Began: Ended: Duration:

We are aware that there are issues with internet/network connectivity at Kirkcaldy Campus, we have been made aware by NHS Fife that there was an unplanned interruption to the electricity board in which parts are being ordered for.

We will update this post with progress when we have an update from NHS Fife.



The incident is now resolved. Thanks for your patience.

If you continue to have any issues please raise a call via

[Resolved] Park Place Computing Centre - Equipment Collection Service not available Monday 15th August

Began: Ended: Duration:

Please note that (due to staff illness and scheduled annual leave) it will not be possible to collect IT equipment from Park Place Computing Centre this Monday (15th August) .

Normal service is expected to resume Tuesday 16th August.

Apologies for any inconvenience this may cause

Confirmation that Park Place Computing Centre Equipment Collection Service is now available.

Thanks for your patience.

No further notices from the past 7 days.