Notice #41540
Investigating

Resource Booker features unavailable

Users cannot currently book rooms via Resource Booker, as this feature has been disabled while we investigate some syncing issues within the system.

In the meantime, the Room Booking team will process any requests via email: roombooking@dundee.ac.uk

This issue has been escalated to our third party supplier and we will update this post with progress.

Notice #41194
Underway

SITS: eVision upgrade

We expect to be finished

The work is underway. We'll keep you updated on our progress.

Overview

We're upgrading SITS: eVision, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1911-021

  • Scheduled for Fri, 15 Nov 2019 04:30 UTC
  • Expected to take 5 days, 3 hours, and 30 minutes
  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
    • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
Previous notices

[Complete] Telephone system upgrade

This was a planned incident, it took 5 days and 4 hours.
  • Telephones
Fri, 8 Nov 2019
13:53:34 UTC
Overview

Our third party vendor is upgrading the software controlling our phone system, during which time office desk phones will be available but at risk.

This upgrade is taking place out of hours during these periods:

• 12 Nov, 6pm-1am
• 13 Nov, 6pm-1am
• 15 Nov, 8pm to 17 Nov, 11pm

There will be minimal disruption lasting a couple of minutes while the phones restart. Lift phones will not be affected.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C1808-0046

  • Scheduled for Tue, 12 Nov 2019 18:00 UTC
  • Expected to take 5 days and 4 hours
Tue, 12 Nov 2019
18:00:00 UTC

The work is underway. We'll keep you updated on our progress.

Sun, 17 Nov 2019
22:00:01 UTC

The work is now complete. Thanks for your patience.

[Complete] Questionmark OnDemand

This was a planned incident, it took 6 hours and 5 seconds.
  • Questionmark OnDemand
Wed, 6 Nov 2019
14:43:56 UTC
Overview

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

The purpose of this maintenance is to deploy system updates to ensure the ongoing reliability, security and up-time of the platform.

  • Scheduled for Sat, 16 Nov 2019 09:00 UTC
  • Expected to take 6 hours
Sat, 16 Nov 2019
09:00:01 UTC

The work is underway. We'll keep you updated on our progress.

15:00:06 UTC

The work is now complete. Thanks for your patience.

[Resolved] Library self issue machines not working

This incident lasted 1 hour and 55 minutes.
  • Library systems
  • Library search
  • Library app (Campus M)
  • Entrance gates
Fri, 15 Nov 2019
18:14:54 UTC

We've had reports that library self issue machines aren't working.

Unless a library staff member is available to assist you, it will not be possible to issue or return just now.

We're investigating the issue and will update this post with progress.

20:10:05 UTC

We've now resolved the incident. Thanks for your patience.

[Resolved] Turnitin - unexpected service disruption

This incident lasted 17 hours and 59 minutes.
  • Turnitin
Wed, 13 Nov 2019
18:27:15 UTC

Turnitin and Turnitin UK are currently experiencing an unexpected service disruption.

During this time, you may find that you are unable to make a submission or that uploading submissions takes longer than expected.

Thu, 14 Nov 2019
12:26:18 UTC

Our third party supplier has informed us that this issue is now resolved. Thanks for your patience.

[Resolved] Temporary performance issues

This incident lasted 1 week and 17 minutes.
  • Research file store
  • High Performance Compute (HPC) Cluster
Mon, 4 Nov 2019
11:33:02 UTC

The nameservers on the Lifesci network are currently having issues and, as a result, services which run on this network (e.g. research file store, compute cluster) are currently degraded.

16:33:57 UTC

We've now resolved the incident. Thanks for your patience.

Mon, 11 Nov 2019
11:29:30 UTC

We believe there may be an issue, we're looking into it.

11:50:58 UTC

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.