Notice #123503
Investigating

Printing currently disabled on University networks and from University devices

Began:

This ongoing Major Incident relates to security vulnerabilities in Microsoft products - we need to be vigilant in order to protect University data and systems.

This issue is affecting other Universities and organisations and additional vulnerabilities have been identified.

Our Major Incident Team continues to monitor and investigate as a high priority.

We continue to take steps to reduce risk and have made alternative arrangements to allow for essential printing to be prioritised At this time, we would actively encourage those with immediate print requirements to contact Help4U: www.help4u.dundee.ac.uk

For the avoidance of doubt - this issue affects Windows devices (and includes PDFs) - Apple Mac devices are not affected.

Thanks for your continued patience whilst we deal with this issue.

This is an ongoing Major Incident - yesterday we issued the following comms to users -

On Friday 9 July a vulnerability was detected in Microsoft’s Print Spooler remote code execution which could easily be exploited by attackers to gain access to users’ systems and devices. To protect the University’s key information and systems a decision was made to suspend printing from University networks and University devices.

On Tuesday 13 July, Microsoft released an emergency update to plug the vulnerability in the Windows Print Spooler. Although this update patched a large proportion of our devices, it was unsuccessful to stop exploits in older Windows operating systems and managed student devices.

The identified print vulnerability continues to be a serious risk for the University and other institutions throughout the globe. The security of the University’s information is paramount and protecting the University community from cyber threats is our top priority. Our current course of action is the only way to mitigate against a severe cyber security breach. It only takes one compromise to have a serious impact on the University.

For the time being, printing will remain disabled on all identified ‘vulnerable’ Windows devices, resulting in some staff and students being unable to print.

For the avoidance of doubt – the identified print vulnerability only affects Windows devices (and includes PDFs) - Apple Mac devices are not affected.

What are we doing?

Whilst we wait for Microsoft to deploy a patch to fix their critical vulnerability on Windows devices, our Major Incident Team continues to take steps to reduce risk and make alternative arrangements to allow for essential printing. We actively encourage those with immediate print requirements to contact Help4U.

Enquiries

If you have any questions regarding this issue, please contact Help4U quoting ‘PrintNightmare’. For progress updates, visit the IT Status page.

This ongoing Major Incident relates to security vulnerabilities in Microsoft products - we need to be vigilant in order to protect University data and systems.

This issue is affecting other Universities and organisations and additional vulnerabilities have been identified.

Our Major Incident Team continues to investigate as a high priority.

We continue to take steps to reduce risk and have made alternative arrangements to allow for essential printing to be prioritised At this time, we would actively encourage those with immediate print requirements to contact Help4U: www.help4u.dundee.ac.uk

For the avoidance of doubt - this issue affects Windows devices (and includes PDFs) - Apple Mac devices are not affected.

Thanks for your continued patience whilst we deal with this issue.

Thanks for your continued patience whilst we continue to investigate this issue.

Our Major Incident Team continues to investigate as a high priority.

At this time, we would actively encourage those with immediate print requirements to contact Help4U: www.help4u.dundee.ac.uk

For the avoidance of doubt - this issue affects Windows devices (and includes PDFs) - Apple Mac devices are not affected

Thanks for your continued patience whilst we continue to investigate this issue.

Our Major Incident Team continues to investigate as a high priority.

At this time, we would actively encourage those with immediate print requirements to contact Help4U: www.help4u.dundee.ac.uk

For the avoidance of doubt - this issue affects Windows devices - Apple Mac devices are not affected

Thanks for your continued patience whilst we continue to investigate this issue.

Our Major Incident Team is investigating this as a high priority.

At this time, we would actively encourage those with immediate print requirements to contact Help4U: www.help4u.dundee.ac.uk

Thanks for your continued patience whilst we continue to investigate the issues surrounding the identified print vulnerability.

We’re currently working alongside our supplier Microsoft to fix the vulnerability. A patch will be made available imminently, and while we remain optimistic, we cannot guarantee a solution in the immediate future.

At this time, we would actively encourage those with immediate print requirements to contact Help4U: www.help4u.dundee.ac.uk

Thanks for your patience and sorry for any disruption caused.

We're disabling the University’s print services because we've identified a vulnerability that needs to be addressed at short notice.

The service will be unavailable effective immediately. We will review the decision on Monday, but this suspension will remain in place at least for the weekend.

This decision has been made to mitigate a critical exploit affecting Microsoft print services and will remain in place until a fix (patching) has been released.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Notice #123400
Underway

The J19 Remote Desktop Pool (RDP) is currently unavailable.

Began:

The work is underway. We'll keep you updated on our progress.

The PCs that form this pool have been removed whilst essential work to fire dampers is carried out in the physical space. It is unclear when the building contractors will finish and when the PCs can be returned. If you are impacted by this issue, then don't hesitate to get in touch with help4u@dundee.ac.uk quoting ticket number 2107-0804.

  • My Dundee and learning tools
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    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (RDP)
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
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  • Storage and files
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  • Websites
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Upcoming maintenance and changes

[Scheduled] Scheduled Change to the PG2 Data Centre Network

We're migrating some network server infrastructure to the Dell datacentre network. There will be some disruption to the following services during this time:

ome-web-prod.lifesci, openmicroscopy.org.uk, vl33.pg2-serv1.net.lifesci, web-proxy.openmicroscopy.org, vl33-hsrp.net.lifesci, vl33.cirg-serv1.net.lifesci, vl33.pg2-serv1.net.lifesci, vl33-hsrp.net.lifesci, vl33.cirg-serv1.net.lifesci, ome-sysmon.openmicroscopy.org, ome-c6100-2.lifesci.dundee.ac.uk, pg-slave, vl34.pg2-serv1.net.lifesci, vl34.cirg-serv1.net.lifesci, vl34-hsrp.net.lifesci

The current equipment has failed in the past, and this is part of the larger network migration project to move to newer and supported hardware.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2101-040

[Scheduled] Turnitin Maintenance

  • Turnitin

Turnitin are doing maintenance work on the Turnitin platform, during which time the service will be unavailable

This work is to do maintenance on the platform and is being done on all Turnitin platforms

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

For the very latest updates please check Turnitin status page here https://turnitin.statuspage.io/

Thanks and apologies for any inconvenience caused during this time

[Scheduled] Migrate HIC server infrastructure from Cisco to Dell

We're migrating some HIC network server infrastructure to the Dell datacentre network. As a result, there will be some disruption to some services during this time.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2108-003

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-005

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-006

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-007

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-009


Previous notices

[Resolved] SITS Performance Degraded

Began: Ended: Duration:
  • SITS

We've had reports of SITS performance being degraded.

This includes but not limited to the client being slow to respond, reports taking longer than usual and time outs intermittently

We're currently investigating the issue and will update this post with progress.

Whilst doing so we must be careful not to assume these are all related, please continue to report issues regarding SITS via help4u.dundee.ac.uk

Thanks for your patience and sorry for any disruption caused

UoD-IT

Thanks for your continued patience whilst we continue to investigate the issues surrounding SITS with colleagues in UoD IT and across the University on the performance being degraded.

At this time we would actively encourage anyone experiencing issues who has not yet reported these to do so with us here http://help4u.dundee.ac.uk/

If you are experiencing issues with SITS we would recommend using the remote option from Apps Anywhere which does not require the VPN

Thanks for your continued patience with regard to the issues surrounding SITS which are affecting colleagues in UoD IT and across the University.

We have a Problem Team actively investigating .

At this time we would actively encourage anyone experiencing issues who has not yet reported these to do so with us here http://help4u.dundee.ac.uk/

If you are experiencing issues with SITS we would recommend using the remote option from Apps Anywhere which does not require the VPN

We've now resolved the incident working alongside our third-party supplier to address the performance issues. Thanks for your patience.

[Resolved] SITS Reporting Performance

Began: Ended: Duration:

We have been working with our supplier on a fix for the slow running of SITS reports.

Staff in Registry and Academic Schools who have been assisting with testing have reported faster completion times for test reports. We are continuing with further tests and planning how the fix will be rolled out to SITS.

Thank you for your patience and sorry for any inconvenience caused

Thank you for your patience whilst we continue to investigate this issue alongside our third-party supplier.

We have put in place a fix to improve the performance of running reports, staff in Registry and Academic Schools who do need to run these reports should do so and if you do run into any problems please report these via http://help4u.dundee.ac.uk/

Thanks

UoD-IT

We have put in place a fix to improve the performance of running reports, staff in Registry and Academic Schools who do need to run these reports should do so and if you do run into any problems please report these via http://help4u.dundee.ac.uk/

Thanks for your patience

[Complete] Updating /cluster backend server software

Began: Ended: Duration:
  • High Performance Compute (HPC) Cluster
  • Research file store

We will be performing a routine update to the /cluster backend servers, updating the IBM Spectrum Scale software to the latest version. There will be a brief interruption to both samba and NFS services when the software is updated.

The work is underway. We'll keep you updated on our progress.

The upgrade is progressing smoothly, albeit slightly behind schedule. We do not anticipate any further interruption to user-facing services.

The work is now complete. Thanks for your patience.

No further notices from the past 7 days.