Notice #242274
Investigating

Service Outages from Research Computing: Large File Storage (LFS)

Began: Duration:

The team are still working on the fs shares issue.

Please note that this issue is currently impacting the use of the Darca Freezer Alarm system.

We have had to shut down the lifesci network shares again, as some of the disks in the storage are offline. We don’t expect any data loss but the disks being offline will cause problems with reading data. The LFS, DIF and Compute cluster shares are unaffected but most of the SLS group shares are currently not accessible.

The Research Computing Team are continuing to work on the storage space issue as our highest priority.

Progress is being made - we will continue to provide regular updates.

Research Computing staff are continuing to work on the storage space issue as our highest priority.

We have cleared some space on all the filesystems - some more than others to give us a bit of breathing room, but the situation is still severe.

We are working with suppliers to bring some additional capacity online and we will update the community very early next week.

We have managed to clear some additional space on fs/lifesci which means we have been able to restore access to the research group file shares.

We are in the process of bringing extra capacity online. This is expected to take the team several days to accomplish. In the meantime, there is very little free space available (we only have 6TB left) and quotas are in place. Please let us know if you have an urgent need to store large amounts of data.

We are aware that this will continue to have impact on your day to day work. Please be assured that we are fully committed to resolving this as soon as possible.

The Research Computing team are treating this as our top priority and are working with our supplier to recover the service.  

We will keep you updated.

If you are affected by this issue but have not yet logged a ticket, you can do so by visiting the Self Service Portal and clicking on the Broad Service Disruption fs.lifesci Storage Issue, then clicking on "I am affected by this disruption"

Access to the lfs.lifesci fileshare is currently removed (as of 13.00 on Monday 22nd May 2023) while our engineers work on a resolution for this issue. This means that you will not be able to access your network share to fs.lifesci while this work is carried out.

This will include all instrument machines that mount a fs.lifesci share directly.  You will still be able to save files to OneDrive. 

We are not able to provide a timescale at the moment.  We anticipate that this issue will take at least a day to resolve.  We will issue regular updates to keep you informed. 

We are aware that this will have impact on your day to day work.  Please be assured that we are fully committed to resolving this as soon as possible. 

 

We're currently investigating the issue and will update this post with progress.

We've had reports of service outages with our LFS (Large File Storage) filesystem. The LFS filesystem is partially broken and some tape restores will not be accessible, and users will be unable to retrieve their data.

We're currently investigating the issue and will update this post with progress.

Notice #252107
Underway

Service Desk Closure

Began: Duration:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Due to illness, the IT service desk in the Main Library will be closed on Saturday 10 June, meaning there will no in-person or remote support available to you at this time.

We will close on Friday 9 June at 20.00 and re-open on Sunday 11 June at 10:00.

If you raise a ticket with Help4U during the closure it will be picked up on Sunday.

Please accept our apologies for any inconvenience caused.

Kind regards, Digital and Technology Services

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • SEAtS

    Digital attendance management system

  • Telephones
  • Library systems
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • MyDesktop

      The University of Dundee’s virtual desktop environment

  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • S:\
    • Research File Store (RFS)
    • Research File Store Cluster
  • Web Services

    Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

    • UoD App

      Previously known as Library App, Mobile App, CampusM

    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Applications
    • AppsAnywhere
Previous notices

[Resolved] Multiple Microsoft 365 Features Unavailable/Intermittent

Began: Ended: Duration:
  • Email

We have had reports and Microsoft have confirmed they are currently experiencing issues across a variety of their services, including but not limited to Outlook, Teams, OneDrive and Sharepoint

Microsoft is currently investigating these issues and we will post updates here within our regular opening hours

Thanks for your patience

Digital and Technology Services

Update Directly from Microsoft-

Current status: Our service availability levels remain in a healthy state and we are actively monitoring the service. In parallel, we are continuing to investigate the underlying cause of the issue, implement further monitoring to improve detection, and develop potential mitigations based on our current analysis.

Microsoft has now confirmed this is resolved. Thanks for your patience.

[Complete] Potential disruption to _thecloud wifi

Began: Ended: Duration:
  • Wifi and wired network
  • _TheCloud

Between 8 am and 8.10 am on Tuesday 6 June, users may experience an outage on _thecloud wifi while we move to a new supported infrastructure.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Potential disruption to Telephony

Began: Ended: Duration:
  • Telephones

Between 8 am and 8.10 am on Tuesday 6 June, users may experience issues with telephony. This is while we move some connections.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.