Notice #214678
Identified

Known issue with Annual Leave in OneUniversity

Began: Duration:

We have become aware of a technical issue impacting the annual leave of employees who joined the University after 1 August 2022 or have changed their hours or grades since then.

This issue is preventing people from booking their full annual leave entitlement for 2023.

We are working with our Technical Support Team to find a resolution for this.

If you joined the University on or after 1 August 2022, or have had a change to your hours or grade since then, please don’t enter any further requests for leave. We will come back to you to confirm this has been fixed.

This will not impact your 2023 leave entitlement.

We apologise for the inconvenience this may be causing.

Thanks

Your Human Resources Team

Notice #216717
Investigating

Yuja

Began: Duration:

We are aware of several issues impacting the recording of lectures via YuJa. We are proactively working with our supplier to resolve these issues as soon as possible

Notice #220352
Investigating

Users unable to access Sateon

Began: Duration:

We are aware that Sateon is currently experiencing issues and isn't available via the Web Portal.

We're currently investigating the issue alongside our third-party supplier and will update this post with the progress.

Apologies for any inconvenience caused

UoD-IT

Notice #220437
Identified

AppsAnywhere

Began: Duration:

We have identified the issue, and put a temporary workaround in place to mitigate any current impact. Users may need to re authenticate any existing sessions they may have.

We will continue to work with the vendor to resolve the underlying issue.

Sorry for any inconvenience caused by this outage.

We've had reports that Apps Anywhere is currently having issues. When some users attempt to login they are being re-directed back to the login page.

We're currently investigating the issue and will update this post with progress.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • SEAtS

    Digital attendance management system

  • Telephones
  • Library systems
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • MyDesktop

      The University of Dundee’s virtual desktop environment

  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Web Services

    Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

    • UoD App

      Previously known as Library App, Mobile App, CampusM

    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Applications
    • AppsAnywhere
Upcoming maintenance and changes

[Scheduled] PG Moodle Upgrade

Duration:
  • My Dundee and learning tools
  • Moodle

PG Moodle will be offline on Tuesday 2nd May 2023 from 9am to 5pm for a major upgrade.

Please accept our apologies for any inconvenience this may cause.


Previous notices

[Complete] We’re making multi-factor authentication (MFA) even more secure

Began: Ended: Duration:
  • Identity, passwords, and login
  • Single sign-on (Azure AD)

Our third-party vendor Microsoft is upgrading the way multi-factor authentication works in the Microsoft Authenticator App, during which time the service will available but at risk.

With increasing adoption of strong authentication, multi-factor authentication (MFA) fatigue attacks (aka, MFA spamming) have become more prevalent. Number matching is a key security upgrade to traditional MFA notifications and Microsoft have decided to enforce this feature by default in the Microsoft Authenticator app.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

For more information on this upgrade and how it will affect you, visit our news post We’re making multi-factor authentication (MFA) even more secure.

Change reference number: C2301-053

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] AppsAnywhere and Cloudpaging Player Upgrade

Began: Ended: Duration:
  • Applications
  • AppsAnywhere

We're upgrading AppsAnywhere and Cloudpaging Player, during which time the service will be available but at risk.

Upgrading our software regularly allows us to take advantage of new features, fixes, performance improvements, and security enhancements.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference: C2301-077

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.