Notice #138097
Investigating

Wired and Wireless Connections on Campus

Began:

In order to continue our work in applying a fix we require to make a further change at 8am tomorrow morning.

There will be a short period where you may be unable to establish a wired or wireless connection on campus between 08:00 and 08:30 whilst we undertake this work.

The exception to this will be in the Main Library where only wireless connections will be affected, wired connections will remain stable during this period.

Thank you for your continued patience.

We are experiencing issues with wired and wireless connections on campus at present.

We believe we have established root cause and are currently in the process of testing a fix. Please bear with us whilst we work through this process and accept our apologies for the inconvenience caused.

If you are affected by this incident, please login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Notice #136407
Investigating

Accessing Files on My Dundee

Began:

We can now confirm that this issue is restricted to users who are accessing MyDundee via the Edge browser.

If you are affected by this issue then please use an alternative browser such as Chrome until the matter is resolved.

We’ve received a number of reports detailing a 404 error when trying to access files in My Dundee.

The reports we have received are early and we’re investigating both the cause and the extent of the issue. We are also in touch with the vendor, Blackboard, to try and resolve the issues as soon as possible. Please continue to report any issues you encounter through the Self Service Portal (help4u.dundee.ac.uk) , detailing the module code and file name and type of file you cant access i.e. PowerPoint, Word, Excel etc

Notice #134401
Identified

Access to services via VPN Connection

Began:

We are continuing to advise an upgrade to the current version of VPN client for affected users and are currently packaging and preparing to deploy the new version to all managed devices in due course.

If you are affected by the problem of having no services available for use when connected to the VPN, please login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption' and select 'I am affected by this disruption'. A member of IT staff will then get back in touch to supply you with a different version that will resolve the issue.

We've confirmed there is an issue affecting some users using version 12.3.727 of the SonicWall VPN.

In order to rectify the problem you are experiencing, please check the version that you are using then login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption' and select 'I am affected by this disruption'. A member of IT staff will then get back in touch to supply you with a different version that will resolve the issue.

We are aware that some users are unable to access services when connected to the VPN.

Upon investigation, we have established that in order to mitigate the issues you are experiencing we require you to update the version you are currently using.

In order to receive the new version, please login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'. A member of IT staff will then get back in touch to supply you with the required file.

Notice #134176
Identified

Network Connectivity Issues on Campus

Began:

We are continuing to rollout the fix to identified affected devices.

We have now applied the fix to 80% of shared devices (Teaching Rooms, IT Suites and Library devices) and are continuing to make our way round the remaining ones.

If you your own University Managed device is affected, and you have not yet logged a ticket with us, but are affected by this issue, then login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', and select 'I am affected by this disruption. Please then update your ticket with the device name (W-XXXXXXX) and a member of IT staff will be in touch to advise on the next steps.

The Problem Team have now identified a fix for the issue where managed devices are unable to successfully establish a wired and wireless connection.

This fix will be applied in two ways:

  1. To all shared managed devices (Student use devices, teaching room devices and IT Suites) through a rollout programme starting on Tuesday 9th November
  2. To all users who identified their device as being affected via logging a ticket with Help4u

A communication will be sent to all staff and students in due course advising them of this rollout programme and how it will affect them.

We have now applied a temporary workaround to all known affected devices.

Moving forward, we believe to have established root cause and are currently testing a fix. Once we are confident that this will indeed solve the issue, we will coordinate a rollout and contact users in due course.

A further email was sent to all staff yesterday with updated advice on how to conduct teaching in our Teaching Rooms and this advice will remain in place until notified otherwise.

We are continuing to investigate this complex issue. At present, we have a temporary workaround we are in the process of rolling out to individual user University managed devices where a ticket has been logged with UoDIT via Help4u.

For shared devices in areas such as Teaching Rooms, IT Suites and Libraries, we are continuing to establish the best way in which to deploy this temporary fix. A communication will be sent to Teaching staff advising them of the issues in these areas, which will include advice on how to connect their laptop in the Teaching Room as an alternative to using the PC.

We thank you again for your continued patience.

We are continuing to investigate this issue but in the meantime, we are able to provide a temporary workaround to affected users.

If you have already logged a ticket with us, we will be in contact shortly to let you know when this workaround will be applied to your device.

If you have not yet logged a ticket with us, but are affected by this issue, then login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', and select 'I am affected by this disruption. Please then update your ticket with the device name (W-XXXXXXX) and a member of IT staff will be in touch to advise when the workaround has been applied to your device.

Thank you for your continued patience.

We have now established a Problem Team that includes colleagues from within UoD IT as well as our network managed service provider to investigate further.

Be assured we are treating this as a priority and are doing our utmost to establish root cause and provide a fix.

Please accept our apologies for the inconvenience this is causing,

We are still investigating this issue with our supplier to establish root cause.

We apologise for the ongoing inconvenience.

We are aware of wired and wireless connectivity issues affecting users on campus. This is not related to the recent network outages experienced during the evening of Monday 25th October and briefly on the morning of Tuesday 26th October. This issue started prior to these outages and does not affect users working off campus.

We are working with our supplier to investigate root cause and will update this post as we continue to work through the issue.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Notice #130372
Underway

LFS undergoing offline filesystem check

Began:

User-facing services are now back online. We will seek advice on how to proceed from the storage software vendor -- the logs the partial check created may be sufficient, or we may need to run a full check at a later date (i.e. this weekend).

The work is going to over-run significantly. The estimate for the current phase is a further 1h 48m 12s and there may be subsequent phases. We will abort the check for the time being and bring user-facing services back online.

The work is underway. We'll keep you updated on our progress.

We will be performing an offline filesystem check on the LFS storage as part of diagnostics recommended by the storage software vendor (IBM). Both samba and NFS will be unavailable for the duration of this check, which we estimate will take two hours, but may potentially take longer.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (VDI, RDP, Leostream)
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Applications
    • AppsAnywhere
Upcoming maintenance and changes

[Scheduled] 1908-7534 - Migration of the School of Life Sciences Datacentre networks

  • Life Sciences AD
  • High Performance Compute (HPC) Cluster
  • Research file store
  • Drupal Aegir CMS

We're migrating all Datacentre networks associated with the School of Life Sciences on the weekend of the 11th & 12th of December. During this time, all School services should be considered unavailable. This migration process is complex, and issues will crop up during and after the weekend. Therefore, the School should consider all services at risk for a few days after the migration. Please note the project migration team will focus entirely on resolving any post-migration issues.

This work will replace old network infrastructure, deliver a more resilient network and datacentre, and provide a platform to introduce additional services.

We'll update this post with progress.

Change reference number: 1908-7534

[Scheduled] Post migration of the School of Life Sciences Datacentre networks

  • High Performance Compute (HPC) Cluster
  • Research file store
  • Drupal Aegir CMS
  • Life Sciences AD

All Datacentre networks associated with the School of Life Sciences were migrated on the weekend of the 11th & 12th of December. This week all services should be available but considered at risk.

We'll update this post with progress.

[Scheduled] PG Moodle Maintenance

  • Moodle

Our third party vendor is doing maintenance work on PG Moodle, during which time the service will be unavailable.

This work will be carried out: Thursday 23rd December 2021 12:00 - 16:00

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-009

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2111-046

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2111-048

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2111-047

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2111-049

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2111-050

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2111-051

Previous notices

[Complete] COMPLETED AHEAD OF SCHEDULE - We’re upgrading the Student Management System (SITS:eVision)

Began: Ended: Duration:
  • SITS
  • eVision

We’re upgrading the Student Management System (SITS:eVision), during which time the service will be unavailable.

We apply regular updates to SITS to introduce new features and improvements that help us maintain data security and business continuity. This annual upgrade affects all areas of the system and therefore needs to be done when the system is offline.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Learn more: https://dmail.sharepoint.com/sites/uoditnews/SitePages/Student-Management-System-(SITS--eVision)-Upgrade.aspx

The work is underway. We'll keep you updated on our progress.

The Student Management System (SITS:eVision) upgrade is progressing well. Key users are currently testing the system and will sign off when it is suitable for general release.

Thank you for your continued patience while we perform this critical upgrade. We'll update this post with progress.

We completed the SITS upgrade to 10.2 today and after agreement with key users released this to the wider community at 4:30 PM.

Thank you for your patience while we carried out this work.

If you meet any issues using SITS:eVision please log a call with https://help4u.dundee.ac.uk/ for assistance.

The work is now complete. Thanks for your patience.

[Complete] iGrasp maintenance (happens every 4 weeks)

Began: Ended: Duration:
  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-008

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Resolved] UoD App - Timetable and Library Barcode Issue

Began: Ended: Duration:
  • Library app (Campus M)

An issue has been identified with the Timetable and Barcode tile on the UoD App. When opening these tiles both appear blank and do not display any data.

This issue is affecting all users and is currently being investigated by UoD IT and the supplier.

We've now resolved the issue with the Timetable and Barcode tiles. Thank you for your patience.

[Resolved] OME Services Down

Began: Ended: Duration:

UoDIT are aware that OME Services are currently down. We are working with our supplier to investigate and resolve. Progress updates will be posted here on our status page.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.