Notice #197116
Investigating

Issues topping up via card for Pay2Print

Began: Duration:

Progress has been made by our third-party who, following additional investigation, have made two configuration changes this week.

Their dashboard monitoring indicates a reduction in the issues experienced in previous weeks.

Over the next few days, we are going to monitor the impact of these changes and will update on progress next week.

If you are affected by this and have already used the £5 free quota at the start of the semester please get in contact with us via https://help4u.dundee.ac.uk/

Thanks for your patience.

Along with the finance team and our third-party supplier, we continue to investigate this issue (which is; a small number of Students are having issues topping up their pay2print balance via card).

This week, changes have been made by our third-party supplier and we are monitoring the impact of those changes

If you are affected by this and have already used the £5 free quota at the start of this semester, please get in contact with us via https://help4u.dundee.ac.uk/

Thanks, and apologies for any inconvenience caused - we will regularly update this post with progress.

We've had reports that some Students are having issues topping up their pay2print balance via card.

Our finance team are currently investigating the issue alongside our third-party supplier and will update this post with the progress.

If you are affected by this and have already used the £5 free quota at the start of the semester please get in contact with us via https://help4u.dundee.ac.uk/

Thanks and apologies for the inconvenience caused

UoD-IT

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • SEAtS

    Digital attendance management system

  • Telephones
  • Library systems
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (RDP, Leostream)
    • MyDesktop

      The University of Dundee’s virtual desktop environment

  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Web Services

    Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

    • UoD App

      Previously known as Library App, Mobile App, CampusM

    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Applications
    • AppsAnywhere
Previous notices

[Resolved] Users unable to login to the SITS application

Began: Ended: Duration:
  • Business administration systems
  • SITS

We've had reports that users are unable to login to the SITS application.

We're currently investigating the issue and will update this post with the progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for any inconvenience caused

We've now confirmed and resolved the underlying issues.

Users should now be able to log in to the SITS application.

If you are unable to please restart your device and launch the session again.

Apologies for the inconvenience caused

UoD-IT

[Resolved] Loss Of Network Connectivity - On Campus

Began: Ended: Duration:

We are aware of a loss of network connectivity on the University of Dundee Campus. This will also affect services that are hosted within the University.

We're currently investigating the issue alongside our third-party supplier and will update this post with the progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption.

Apologies for any inconvenience caused

We've now resolved the incident. Thanks for your patience.

[Resolved] Loss of Network Connectivity on Campus

Began: Ended: Duration:

We are aware of a loss of network connectivity on the University of Dundee Campus. This will also affect services that are hosted within the University.

We're currently investigating the issue alongside our third-party supplier and will update this post with the progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for any inconvenience caused

We have now confirmed this issue is resolved.

Thanks for your patience and apologies for the inconvenience caused

UoD-IT

[Resolved] Loss of network connectivity on Campus

Began: Ended: Duration:
  • Wifi and wired network
  • eduroam wifi
  • Wired network
  • _TheCloud
  • StudentResidences
  • Web Services
  • UoD App
  • T4 content management system
  • Drupal Aegir CMS
  • WordPress blog network

We are aware of a loss of network connectivity on the University of Dundee Campus.

We're currently investigating the issue alongside our third-party supplier and will update this post with the progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for any inconvenience caused

Our third-party and internal teams have managed to restore service and are carrying out some further investigations to confirm the root cause of this incident.

Thanks for your patience whilst we investigated and apologies for the inconvenience caused by this outage.

UoD-IT

[Resolved] Issues accessing SITS and eVision

Began: Ended: Duration:
  • eVision
  • Business administration systems
  • SITS

We've had reports that there are issues accessing both SITS and eVision.

We're investigating the issue and will update this post with the progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for any inconvenience caused

UoD-IT

We've confirmed there is a problem, we're working to resolve it

If you are experiencing issues accessing evision please go to - https://evision.dundee.ac.uk/urd/sits.urd/run/siw_sso.token and press ctrl and F5 to force the page to reload

If you are affected please login to help4u and click the relevant broad service disruption

Thanks

UoD-IT

If you are experiencing issues accessing SITS please launch via mydesktop.dundee.ac.uk using the Staff General Pool

Thanks

UoD-IT

Thanks for your patience, we are now confident that access to SITS live from on campus via myapps.dundee.ac.uk is now restored. Please note there is a risk that at 5:30 pm today access to SITS may be lost or interrupted whilst we resolve the underlying issues, this should only be for a couple of minutes

If you are off campus please continue to use MyDesktop for access

If you do continue to experience issues please let us know by responding to this email and we will investigate further

Apologies for the inconvenience caused

UoD-IT

We've now resolved the incident. Thanks for your patience.

[Complete] JBC Datacentre Storage Stack Upgrade

Began: Ended: Duration:
  • Storage and files
  • Research file store

We are doing enabling work on the JBC datacentre storage equipment, during which time Life Sciences lfs file storage will be unavailable.

As part of our efforts to improve our storage platform we are upgrading and consolidating our JBC datacentre storage stacks to make way for new, faster, and more stable stacks. This work requires us to physically move two components for the Life Sciences array and as a result this equipment will be shut down during the work.

While we do not expect any issues, sometimes unexpected things happen. We will update this post with progress.

Change reference number: C2211-047

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.