Notice #132854
Investigating

Leostream remote access to our Mac labs is currently unavailable (2110-3085)

Began:

Leostream remote access to our Mac labs is currently unavailable

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

Notice #130372
Underway

LFS undergoing offline filesystem check

Began:

User-facing services are now back online. We will seek advice on how to proceed from the storage software vendor -- the logs the partial check created may be sufficient, or we may need to run a full check at a later date (i.e. this weekend).

The work is going to over-run significantly. The estimate for the current phase is a further 1h 48m 12s and there may be subsequent phases. We will abort the check for the time being and bring user-facing services back online.

The work is underway. We'll keep you updated on our progress.

We will be performing an offline filesystem check on the LFS storage as part of diagnostics recommended by the storage software vendor (IBM). Both samba and NFS will be unavailable for the duration of this check, which we estimate will take two hours, but may potentially take longer.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library app (Campus M)
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (VDI, RDP, Leostream)
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Applications
    • AppsAnywhere
Upcoming maintenance and changes

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-007

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-008

[Scheduled] iGrasp maintenance (happens every 4 weeks)

  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2103-009


Previous notices

[Complete] We’re updating AppsAnywhere and Cloudpaging Player

Began: Ended: Duration:
  • Applications
  • AppsAnywhere

We're upgrading AppsAnywhere and Cloudpaging Player, during which time the service will be available but at risk.

It’s important to us that we deliver the best possible experience to our staff and students while ensuring we keep our users and University systems and applications secure. One of the best ways we can do this is to keep our software up to date.

The install requires a reboot, therefore you will get prompted for the install to start, if this isn't a suitable time you can defer the install to a later date.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

The work is underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.

[Resolved] Issues with topping up pay2print account online via card

Began: Ended: Duration:
  • pay2print

We've had reports that there are currently issues with topping up pay2print balance via the online card method, whilst the payment goes through the credit is not added to the pay2print account.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

This is affecting this system here - https://www.dundee.ac.uk/guides/pay2print-add-credit

If you are affected by this please get in touch with us via help4u.dundee.ac.uk

Thanks and apologies for any inconvenience caused

UoD-IT

We are continuing to work with our third-party supplier to resolve this issue.

In the meantime, we have stopped the login for this system to avoid any further charges being made without the credits being added.

Balances can still be topped up with money on our pay2print cash machines in our libraries

We apologise for any inconvenience caused

Thanks

UoD-IT

We've confirmed with our supplier that the service is functioning again so money can be added to pay2print account from a card, we are continuing to work with them for confirmation on the Students who have been affected so far for refunds or processing and will update this status page in the Morning.

Thanks

UoD-IT

Thanks for your patience whilst we worked with our teams in finance to resolve this issue.

Now that we have resolved the issues around card payments we are in the process of refunding those who added print credits over £10 just now, if your transaction was under £10 this will be added to your pay2print account but if you would prefer it was refunded please contact us at help4u.dundee.ac.uk and we can get that processed for you

Apologies for any inconvenience caused

Thanks

UoD-IT

[Resolved] Issues with Staff Timetables updating into Outlook Calendars

Began: Ended: Duration:

We've had reports that there are issues with Staff Timetables updating into outlook calendars and we can also confirm the issue internally and with the support company.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

Staff who are affected by this can view their timetable via timetable.dundee.ac.uk

Apologies for any inconvenience caused

UoD-IT

We can now confirm that staff timetables are updating to outlook calendars as expected.

We are continuing to investigate the cause with our supplier, apologies for any inconvenience caused

Thanks

UoD-IT

We are aware that there is an issue with Staff Timetables updating into outlook currently.

We are investigating this alongside our third-party supplier and will update this post

Thanks

UoD-IT

We've now resolved the incident. Thanks for your patience.

We are continuing to work with the supplier to establish the root cause

Apologies for any inconvenience caused

UoD-IT

No further notices from the past 7 days.