Notice #153920
Identified

We are currently aware of card payments being rejected when topping up Pay2Print balances online.

Began: Duration:

We are currently aware of card payments being rejected when topping up Pay2Print balances online.

We are working with our colleagues in Finance and are currently awaiting a fix being rolled out by our third-party supplier for this issue.

Unfortunately, we do not have a timeframe for when this fix will be applied but we will post any updates here when we know more.

In the meantime, to add money to your Pay2Print account, you can try using another card or top up using cash at the cash loaders located on the ground floor of the Main Library or the DJCAD Library.

If you are still having issues adding print credit to your card, please either log a ticket with us via our Self Service Portal (help4u.dundee.ac.uk) or visit the IT Service Point in the Main Library.

Apologies for the inconvenience caused by this issue.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (VDI, RDP, Leostream)
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Web Services

    Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

    • UoD App

      Previously known as Library App, Mobile App, CampusM

    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Applications
    • AppsAnywhere
Upcoming maintenance and changes

[Scheduled] Questionmark OnDemand maintenance (happens third Saturday of every month)

Duration:
  • My Dundee and learning tools
  • Questionmark OnDemand

Our third party vendor is doing maintenance work on Questionmark OnDemand, during which time the service will be available but at risk.

Users may experience service disruptions whilst updates are applied to the system.

View vendor status page for most up-to-date information during work: http://status.questionmark.com/

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

[Scheduled] iGrasp maintenance (happens every 4 weeks)

Duration:
  • Business administration systems
  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2111-050

[Scheduled] iGrasp maintenance (happens every 4 weeks)

Duration:
  • Business administration systems
  • iGRasp

Our third party vendor is doing maintenance work on iGrasp, during which time the service will be unavailable for up to 15 minutes. This will affect the:

• administration aspects of iGRasp users interact with • front end website (jobs.dundee.ac.uk) that candidates interact with

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2111-051

Previous notices

[Resolved] Delay in similarity report being generated in Turnitin

Began: Ended: Duration:
  • My Dundee and learning tools
  • Turnitin

Turnitin has made us aware that they are currently experiencing an unexpected incident which is resulting in delays to similarity reports being generated.

Turnitin is investigating and is updating their status page here - https://turnitin.statuspage.io/incidents/pw8jmv8bwz5g

Sorry for any inconvenience caused

Turnitin has confirmed this is now resolved.

Thanks for your patience.

Turnitin has confirmed they are experiencing issues.

During this time, you may find that users accessing these services are unable to access Similarity Reports, or are experiencing delayed Similarity Report generation times.

We apologise for any inconvenience caused, for the latest status please see - https://turnitin.statuspage.io/

Thanks

UoD-IT

Turnitin has now confirmed that this issue is resolved.

Thanks for your patience.

UoD-IT

No further notices from the past 7 days.