Our third party support partner is doing maintenance work on P3, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2208-013

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

Our Live Chat Service will be unavailable during the following times over the next week:

**Saturday 30th July, Sunday 31st July, Saturday 6th August

On weekdays from Friday 29th July until Friday 5th August (inclusive) Live Chat will be unavailable after 5pm**

We may take longer than usual to respond to your ticket during these times.

You may find the answer to your query by searching Self Service Portal or you can log a ticket by clicking on the 'Log a Ticket Here' tile.

Thank you for your patience during this time.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

At 9:20 BST, it came to our attention that Turnitin currently cannot be accessed through My Dundee. If you try to open a submission point, you will see an error message that says:

“Sorry, we could not process your request. Internal system error – Invalid response from signing service. If this continues please contact support.”

We have contacted Turnitin about this issue and will update this blog post when we have any further details.

Turnitin is now accessible so students will be able to submit work and staff will be able to review and add marks and feedback.

Turnitin is managing a backlog of work, so there still may be some slowness in service.

Their status update page warns that similarity report generation will be delayed