Notice #190368

Outlook Client Issues

Began: Duration:

We've had reports that some users are experiencing issues relating to Outlook email on certain devices.

This issue arose following changes to accept only Modern Authentication forced on us by Microsoft. Through investigation, we've discovered that devices using depreciated legacy authentication are experiencing problems viewing or sending mail via Outlook.

To resolve this issue we advise the following:

  • Go to mail account then select Account Settings and re enter your password
  • If that does not work you should delete and re add your account. On mobile this will need the Intune management profile removed and the device re enrolled in company portal.
  • If both above steps do not work then it may be the mail application on the device does not support modern authentication. In this case we recommend using Outlook client for the device.

We apologise for any inconvenience caused. If you continue to experience issues after following the above steps please contact Help4U.

Any further updates surrounding this issue will be posted here.

Notice #191455

Issues with Existing Student Cards not getting access to buildings

Began: Duration:

We've had reports of Issues with Existing Student Cards not getting access to buildings.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

If you are affected please get in touch via



Notice #191973

Adobe Licensing Message "Expiring in Seven Days"

Began: Duration:

We are pleased to inform you that this matter is now resolved.

Apologies for any inconvenience these error messages may have caused.

Current position we are just waiting on our third party partner (JISC) to activate the new Adobe licenses within our portal so we can move over to the new ones (this is expected within the next couple of days).

The Adobe Suite continues to work as before in the meantime (aside from the warning message).

Thanks for your patience with this matter.

This weekend , several calls have been raised by users indicating that they have received a message that Adobe license will expire in seven days.

These users are still able to use Adobe software.

We are investigating and will provide an update once this issue is resolved.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Yuja

      Learning and Teaching video storage

  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • SEAtS

    Digital attendance management system

  • Telephones
  • Library systems
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Jamf) desktop
    • Remote Desktop (RDP, Leostream)
    • MyDesktop

      The University of Dundee’s virtual desktop environment

  • Email

    Your email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal (Pure)
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Web Services

    Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

    • UoD App

      Previously known as Library App, Mobile App, CampusM

    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • Resource Booker
  • Applications
    • AppsAnywhere
Upcoming maintenance and changes

[Scheduled] iGRasp (eRecruitment application) unavailable due to maintenance

  • Business administration systems
  • iGRasp

Our third party vendor is doing maintenance work on iGRasp, during which time the service will be unavailable.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

Change reference number: C2209-048

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