Welcome Week and Week 1 Teaching - DTS Support Arrangements 2024

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Customer-facing resource within Digital and Technology Services (DTS) is focussed on welcoming our new and returning students, and supporting teaching activities during this key time in the University calendar.  7 - 20 September 2024

To access DTS support, please follow the guidance below:

Help4U The Help4U Self-Service Portal is your first point of contact for DTS queries and support. You can:

• Log a call to report an IT issue or ask a question
• Explore our Knowledge Items to find answers and solutions to common IT issues
• Check the progress and update any existing calls you have logged

IT guides Whether you need to record a meeting in Teams, or connect your Xbox to the wifi in Heathfield, you can view our full range of IT guides on a range of topics.

View all IT guides

Password/MFA Resets and Account Activations Please follow the guidance at the links below:

Request a manual password reset

Reset your forgotten password

DTS colleagues will be available to support students with IT related queries in the Main Library:

Mon - Fri - 08.00 - 19.00

Sat - Sun - 10.00 - 18.00

Prioritisation of Requests

During this time priority will be given to requests relating to:

• Major Incidents affecting the entire campus (including Ninewells & Kirkcaldy)
• Student Experience
• Teaching Support

We respectfully request that colleagues refrain from raising non urgent queries during this time to allow our resource to focus on the priorities above.