Lost Access to Microsoft Applications on iPhone

We've now resolved this issue. Thanks for your patience.

We've identified the issue and carried out a fix.

Please attempt to access the applications again - you may need to reinstall if they have been removed from your device e.g. Outlook, Teams. If you are still unable to access the applications please try opening the Company Portal App > settings > Sync before trying again.

If this resolves your issue please let us know by visiting the Self-Service Portal > click on Track my tickets > select the appropriate ticket > add a reply > click Close.

If the issue is not resolved for you, please follow the steps above (minus the Close step) to let us know.

Thanks for your continued patience.

We continue to investigate this issue and thank you for your patience.

If you are affected by this and have not yet raised a call, please do so by visiting our Self-Service Portal > Log a ticket here - in the brief description box type "iPhone - Lost access to applications", and please provide a note of the application(s) you are trying to access and your iPhone version e.g. iPhone12, iPhone15 etc in the details area, if you have a screenshot of the error please upload this too.

We are aware of an issue for a small number of users accessing Microsoft applications on iPhones and iPads. Users receive the error "Compliance policies haven't been assigned to this device".

We are currently investigating and will update this post with progress. In the meantime, as a workaround the web versions of the applications can be used - to access email please visit the University Staff webpage and launch email from there (MFA may be required).