Multiple services currently either unavailable or degraded

Resolved
Resolved

We have now confirmed MyApps, MyPrint and timetabling are resolved.

We are still seeing issues with some MyDundee integrations which don't appear to be related to the earlier issues which we will be posting about and following up on seperately

Thanks

Digital and Technology Services

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Recovering

We can confirm MyApps, Timetabling and MyPrint are all now back operational

We are still investigating issues with some content not being shown in MyDundee however, this may not be connected.

Thanks for your patience whilst we continue our investigation

Digital and Technology Services

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Investigating

We've had reports that multiple services are currently either unavailable or degraded. We are aware of the following services experiencing problems MyDundee, MyApps, Timetabling and My Print

We're currently investigating the issue and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for the disruption caused

Digitial and Technology Services

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Began at:

Affected components
  • Learning and Teaching tools
    • Blackboard (My Dundee)
  • Printing
    • My Print (Managed Devices)
    • Mobility Print (Personal Devices)
    • Web Print (Personal Devices)
    • Top up balances
  • Applications
    • AppsAnywhere