Internal Services Outage

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We have fixed the underlying issue with this outage and it was found that our Firewall was at fault.

We are following up with our vendor to ascertain the root cause of the incident.

Apologies for any inconvenience.

Identified

We've had reports that several internally hosted services such as MedBlogs, VPN, AppsAnywhere, Remote Desktop & SITS are currently unavailable.

We're currently investigating the issue and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Began at:

Affected components
  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Panopto
  • eVision
  • Identity, passwords, and login
    • Password change portal
    • Life Sciences AD
  • Business administration systems
    • SITS
    • OPD booking system (Aspire)
    • OneUniversity
  • Printing
    • My Print (Managed Devices)
    • Mobility Print (Personal Devices)
  • Research systems
    • Discovery portal (Pure)
  • Storage and files
    • OneDrive
    • SharePoint
    • S:\
    • Research File Store (RFS)
    • Research File Store Cluster
  • Web Services
    • UoD App
    • Drupal Acquia CMS
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker