Issues topping up via card for Pay2Print

We have now had confirmation from our the Third Party Finance supplier that this is resolved, we have tested and confirmed this to be working as expected.

Thanks for everyone's patience whilst finance worked with their supplier to resolve this issue

UoD-IT

We've implemented a temporary top-up to ensure all Students can print over the festive break

We will review this in the new year with further testing on topping up by card.

Thanks for your patience.

We continue to work with colleagues in finance on this issue.

If you are affected by this and have already used the £5 free quota at the start of the semester please get in contact with us via https://help4u.dundee.ac.uk/

Apologies for the inconvenience caused

We've had reports that some Students are having issues topping up their pay2print balance via card.

Our finance team are currently investigating the issue alongside our third-party supplier and will update this post with the progress.

If you are affected by this and have already used the £5 free quota at the start of the semester please get in contact with us via https://help4u.dundee.ac.uk/

Thanks and apologies for the inconvenience caused

UoD-IT