Power outage causing service disruption

We've now resolved the incident. Thanks for your patience.

Remedial work to the power systems will take place on the morning of Wednesday 21st October (from 7.00 am onwards) - the aim of this is to provide resilience - we do not expect power to be off during this time - however it should be considered an at risk period - updates will follow

The vast majority of services have now been restored. However, before we can declare this Major Incident resolved , we need some work to be undertaken to increase the resilience of power generators. Updates will follow when this work has been completed.

Nightshade Omero Server is now available

P3 self service is now operational

Mascot server is now operational

Confirmation that iTRak is now accessible

Main Library Self-Issue and Returns kiosks now working

The majority of services impacted by this Major Incident have now been restored

The following areas are currently not working ( and are being actively investigated)

• Main Library Occupancy Reporting
• Main Library self issue / returns

We are still following up on some issues - and in those instances we are liaising directly with affected shareholders

Confirmation that Schrodinger Licence Server is now operational

Main Library P2P printing - service has been restarted and print jobs are running again

Confirmation that H and S drives are now available

Medlabs , UNIFI and Delta are now operational

SITS Remote access is now restored

School of Life Sciences websites www.compbio.dundee.ac.uk lifesci.dundee.ac.uk drugdiscovery.dundee.ac.uk

are now back in action

P3 and Cognos are now operational

LSD portal is now working

We continue to investigate systems which have been impacted by the power outage and have a Major Incident team focussed exclusively on this area.

An engineer is currently on site following up on the power situation.

We are aware of the following areas that continue to be affected

P3 , Cognos , SITS remote access , LSD Portal is unavailable , Compbio is unavailable , issues with S drive are reported , medlab , JTrac unavailable , Dataint-it-dp1 unavailable – needed for Discovery portal sync , VSp 05 101– IRIS VM’s - Storage (this is not an exhaustive list)

If you experience difficulty with systems access, you can help by reporting to us and they can be linked to this major incident 2010-2913

The Power outage at the weekend has impacted some of the IT Teaching rooms - some equipment needs restarted - a team is currently in the Dalhousie acting on this - we are prioritising this activity this morning.

The main power distribution outage on Saturday morning had a major impact on IT services and systems. Whilst the majority of services are restored , we continue to work on the remainder.

We are aware that some School of Life Science Departmental websites (not the main dundee.ac.uk website) are unavailable - we aim to have these restored as soon as is possible.

Work continues this morning on stabilising the power system

If you are in student residences and are still experiencing an issue with the ethernet connection in your room, please connect your device to our WiFi service Eduroam where possible in the meantime.

This issue this morning was caused by a fault in the mains power distribution. Most key services have been recovered and we will continue to bring up the remainder over the course of the weekend and Monday morning.

Most services have been recovered and we are still working on the remainder.

Update

SITS:EVision now available

Investigations are continuing.

We have a team on site (working closely with colleagues providing remote diagnosis and troubleshooting)

Current status of the following systems SITS:eVision unavailable MyDundee - available Sateon: available Room Service: available Timetabling: available

The VPN is now back online.

Internet access has been re-established for residences and other on-campus areas.

Update - we have identified the issue and are working to restore services

We have just received reports that the University Network is currently unavailable - this is affecting University of Dundee websites , VPN and other systems.

This is being looked into as a matter of urgency ( we have staff on site at this time investigating).

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.