Accessing Files on My Dundee

We have had confirmation from the supplier that this issue is resolved in the latest version of Microsoft Edge.

For guidance on how to check your version and update please see this web guide here - https://support.microsoft.com/en-us/microsoft-edge/find-out-which-version-of-microsoft-edge-you-have-c726bee8-c42e-e472-e954-4cf5123497eb

Thanks UoD-IT

We’ve confirmed this issue is a software defect, but we don’t yet have a target release to deliver the fix.

In the meantime if you encounter this issue when using Edge please use an alternative browser or set the "Open Office files in the Browser" option in Edge to "Off: 1) Open Edge settings 2) Select Downloads 3) Set Open Office files in the Browser to Off

Our vendor is still investigating this issue but in the meantime, if this issue occurs in a browser other than Edge, please take a screenshot of your full screen, note the browser and version number and send this to Help4U (help4u.dundee.ac.uk). This step is vital to being able to report this to Blackboard.

While Blackboard work on resolving this issue, you can adjust the settings in your browser to manage what happens when you download a file. The issue is occurring when the downloaded file tries to open in your browser, and you can adjust the settings to turn this option off.

Manage download settings in:

Chrome (look at the section on changing default download permissions) Firefox Safari Edge: Open Microsoft Edge , then select Settings and more > Settings Select Downloads and toggle Open Office files in the browser off.

We can now confirm that this issue is restricted to users who are accessing MyDundee via the Edge browser.

If you are affected by this issue then please use an alternative browser such as Chrome until the matter is resolved.

We’ve received a number of reports detailing a 404 error when trying to access files in My Dundee.

The reports we have received are early and we’re investigating both the cause and the extent of the issue. We are also in touch with the vendor, Blackboard, to try and resolve the issues as soon as possible. Please continue to report any issues you encounter through the Self Service Portal (help4u.dundee.ac.uk) , detailing the module code and file name and type of file you cant access i.e. PowerPoint, Word, Excel etc