Resolved

Turnitin is now accessible so students will be able to submit work and staff will be able to review and add marks and feedback.

Turnitin is managing a backlog of work, so there still may be some slowness in service.

Their status update page warns that similarity report generation will be delayed

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Investigating

At 9:20 BST, it came to our attention that Turnitin currently cannot be accessed through My Dundee. If you try to open a submission point, you will see an error message that says:

“Sorry, we could not process your request. Internal system error – Invalid response from signing service. If this continues please contact support.”

We have contacted Turnitin about this issue and will update this blog post when we have any further details.

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Began at:

Affected components
  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
    • Panopto
  • Library systems
    • Library search
    • Entrance gates