Resolved

We have now confirmed all areas are back online, we believe this to be related to a local substation incident in Dundee.

Since all services are restored we will be closing out this incident however if further remedial work is required we will communicate this

Thanks for your patience

Digital and Technology services

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Recovering

We are seeing that wireless and wired network services are restored across the city campus.

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Identified

We are seeing networking within various buildings across campus being restored.

Please note that teaching rooms across campus are being assessed but will be impacted after this loss of power.

Thanks for your patience whilst we work to resolve these issues

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Investigating

We are aware of multiple reports of power loss across city campus, this is having a knock on impact to our services such as wired and wireless networking in various areas. At this time we are assessing the impact however other services may also be affected

We're currently investigating the issue alongside estates and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

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Began at:

Affected components
  • Wifi and wired network
    • eduroam wifi
    • Network Infrastructure
    • _TheCloud
    • StudentResidences
  • Learning Spaces Technology