MyDesktop Service is currently unavailable

We've now resolved the incident, we are closely monitoring the MyDesktop service to ensure it remains available.

If you do continue to experience issues please get in touch via help4u.dundee.ac.uk

Thanks

DTS

We have confirmed MyDesktop is now available both on and off campus.

We are continuing to work on identifying the root cause of this incident so we can confirm the MyDesktop service is no longer at risk of further related disruption.

Thanks

DTS

Thanks for your patience. We are continuing to work with our third-party supplier on this issue. While we've restored some functionality to allow offsite users to connect to MyDesktop, this should still be considered at risk while investigations continue.

Staff and students will still struggle to connect to MyDesktop whilst connected to the University network.

We will update this page as the investigation continues.

Apologies again for the inconvenience caused

DTS

We are aware that the MyDesktop service is not currently available.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

We apologise for the inconvenience caused

DTS