TOPdesk have confirmed that this issue is resolved, there are known issues with exchange emails integration but currently this does not appear to be affecting our instance.
We will be continuing to monitor this closely
Thanks
UoD-IT
Latest update from Cloudflare - "A fix has been implemented and we are monitoring the results"
help4u.dundee.ac.uk is currently available again, we will update this page once we have confirmation that is the issue resolved
UoD-IT
We've had reports that help4u.dundee.ac.uk is unavailable.
TOPdesk has identified the fault and is working on implementing a fix with their supplier.
For the latest Updates from TOPdesk and their Supplier Cloudflare please see their status pages below https://status.topdesk.com/ https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj
This means that UoD-IT and other teams using help4u will be unable to respond.
Apologies for the inconvenience caused and we are looking at workarounds currently
UoD-IT
We’ll find your subscription and send you a link to login to manage your preferences.
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
We’ll use your email to save your preferences so you can update them later.
Subscribe to other services using the bell icon on the subscribe button on the status page.
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