Printing currently disabled on University networks and from University devices

Resolved
Resolved

Printing has been restored for the vast majority of staff and student devices.

Devices not operating the latest version of Windows 10 may still experience issues when trying to print. If you experience any issues, in the first instance reboot your device. If this does not resolve the issue, contact the Service Desk for further assistance: www.help4u.dundee.ac.uk

Those accessing services remotely, for example, SITS, Aspire, etc, may find they are not able to print remotely, for example to Print to PDF. We aim to have a solution for this next week.

Other non-standard or specialist printing such as label printers etc, will require to be looked at on an individual case by case basis. For those falling into this category please log a ticket with the Service Desk for further investigation: www.help4u.dundee.ac.uk

Thanks for your patience.

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Investigating

We're disabling the University’s print services because we've identified a vulnerability that needs to be addressed at short notice.

The service will be unavailable effective immediately. We will review the decision on Monday, but this suspension will remain in place at least for the weekend.

This decision has been made to mitigate a critical exploit affecting Microsoft print services and will remain in place until a fix (patching) has been released.

While we don't expect any issues, sometimes unexpected things happen. We'll update this post with progress.

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Began at:

Affected components
  • Printing
    • My Print (Managed Devices)
    • Mobility Print (Personal Devices)