Cooling Failure in Central Equipment Room 2

Feedback from users has indicated that those services which were affected are now operating as normal.

Thanks for your patience.

We are pleased to report that the majority of services, affected by this incident, are now working as expected.

We are working directly with individuals who are reporting that a specific service still has issues, and will continue to monitor.

Further updates will be posted here, when they are available.

We are aware that some services have started to recover.

Some services may still be affected which we are not aware of yet.

If you, or a service you own/manage are affected by this incident, and you have not yet made us aware, please do so by visiting the help4u Self-Service Portal and click on this incident in "Broad service disruptions" and then "I am affected by this disruption".

If you already have a call logged and your service is now restored please let us know by visiting the help4u Self-Service Portal and clicking on the "My requests" tile, click on the appropriate call ref and provide an update then click "Close" on the right hand side of the screen.

Thanks for your patience, and please accept our apologies for any inconvenience caused.

Progress is being made by our engineers on this incident.

You may see some services recovering, but they should be considered at risk in the meantime.

Thank you for your patience while we continue to work on a resolution.

Air Conditioning Engineers are now onsite to inspect the equipment.

We believe some services are beginning to recover, but we continue to monitor and test. System/Services should still be considered at risk at this time. We are treating this as high priority. Thank you for your co-operation and patience whilst we work to resolve this incident.

If you are affected by this issue and have not yet made us aware please visit the help4u Self-Service Portal and click on this incident in "Broad service disruptions" and then "I am affected by this disruption", to allow us to measure the wider impact.

Further updates will be posted here when they are available.

The temperature in the Central Equipment Room is dropping towards acceptable levels. We await the arrival of the Air Conditioning Engineers to confirm restoration of the Air Conditioning Service.

We will continue to monitor. Systems/Services should still be considered at risk at this time.

Colleagues in Estates and Campus Services have been able to restart the cooling in the Central Equipment Room and some systems are recovering. We still await the arrival of the Air Conditioning Engineers.

Systems we know to be affected include (but are not limited to):

MyDesktop

SITS LIVE - very slow

IndigoVision

S Drive access

Connect Tunnel

If you are affected by this incident please visit the help4u Self-Service Portal and click on this incident in "Broad service disruptions" and then "I am affected by this disruption".

If you are affected by this incident please visit the help4u Self-Service Portal and click on this incident in "Broad service disruptions" and then "I am affected by this disruption".

We have been made aware of a cooling failure in our Central Equipment Room. Air conditioning engineers have been called out by colleagues in Estates & Campus Services to investigate.

All systems/services should be considered at risk.

This post will be updated when we have more information.