Telephony Performance Issues

We've now resolved the incident. Thanks for your patience.

We are pleased to report that we have completed our change and whilst we are continuing to establish root cause, we have been able to stabilise the network to improve your experience both on and off Campus.

Thank for your patience and understanding throughout this incident.

We are continuing with our change this morning and this will now run over our scheduled maintenance window that was due to close at 9am.

We appreciate your patience whilst this essential work is carried out.

We are implementing an emergency change on Tuesday 24th March to allow our engineers to investigate further. This may result in intermittent network connectivity for those on Campus, those using the VPN and those accessing UoD Services from off campus. We will be undertaking this work during our scheduled maintenance window (7am-9am) so please do not log any calls in relation to this until after the window closes.

We are currently experiencing issues with the University Telephony network. This will affect you if you have chosen to divert your work phone to an alternative number whilst you are off campus or if you are still on Campus and trying to use a University telephone.

We are working with our provider to establish root cause and to provide a resolution as quickly as possible.

Please accept our apologies for the inconvenience caused.