Sonicwall VPN - Issues connecting to Host

We can now confirm that we are comfortable marking this incident as resolved. We have had a stable VPN Environment since the 1st of June but we have been busy working with individuals to ensure that they can continue to use the VPN as they previously could.

There is some remedial work that we will look to complete in the future and this will be going through our change process and communicated

If you do find that you are experiencing issues with the VPN please get in touch with us via help4u.dundee.ac.uk

Apologies for the inconvenience caused by this outage

Thanks

UoD-IT

We were aware that our production VPN Appliance stopped working on Sunday Morning, our engineers investigated and tried to restore service but unfortunately, the issue is a hardware fault and our supplier is shipping a replacement device.

We're put in a workaround to direct new connections to our development VPN, but please be aware that the functionality and performance of this VPN are not as stable as our production environment.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.