Self-service application disappearing from Managed Mac devices

We have confirmed that our workaround allows users of managed Mac devices to access self-service and install applications as required.

We are still awaiting a fix to be rolled out by our vendor, We will update our status page when we have confirmation that a fix is being rolled out

Thanks for your patience

Digital and Technology Services

The supplier has acknowledged this as a problem that is affecting multiple organisations.

They are working to resolve this. In the meantime, we have put a workaround in to stop the self-service application from disappearing and also reinstall if it has already been removed.

If you do require an application to be installed that you would have gone to self-service for, you can request to install this application through your device. If you are having challenges with this, please contact us via help4u.dundee.ac.uk

Thanks

Digital and Technology services

We are aware of reports that the self-service application is disappearing from Managed Mac devices in the University. Our vendors are aware of this and are actively working to resolve this.

We're awaiting an update from our supplier and will update this post with progress.

We apologise for any inconvenience caused

Digital and Technology services