Issues accessing VM's and some services

This Major Incident is now resolved.

thanks for your patience.

The majority of issues associated with this Major Incident are resolved - however , we continue to monitor

The following update outlines current situation

SLS Maxquant Dev server is experiencing issues - engineers are investigating

Issues with LS Home - we believe this to now be resolved - we continue to monitor

If you are affected by this incident, please login to the Self Service Portal https://uod-servicedesk.topdesk.net/ and click on the Broad Service Disruption notification on the home page, and then click on 'I am affected by this disruption' in the blue box.

Thanks for your patience.

The following update outlines current situation

LS Home - issues still present - we believe this to now be resolved - we continue to monitor

If you are affected by this incident, please login to the Self Service Portal https://uod-servicedesk.topdesk.net/ and click on the Broad Service Disruption notification on the home page, and then click on 'I am affected by this disruption' in the blue box.

Thanks for your patience.

Many of the issues identified have been resolved.

The following update outlines current situation

LS Home - issues still present - engineers are investigating

We are aware that some Life Sci web servers are read only - resolved - we continue to monitor

If you are affected by this incident, please login to the Self Service Portal https://uod-servicedesk.topdesk.net/ and click on the Broad Service Disruption notification on the home page, and then click on 'I am affected by this disruption' in the blue box.

Thanks for your patience.

The following update outlines current situation

Sateon - both instances are now working (we have received no reports of further issues - but will continue to monitor ) SITS - all instances functional AEOS - all functional IRIS Prod instance up and running IRIS Test is now available Shado Prod instance up and running Test is is now available CODA Prod - up and running Research Projects Database(RCFO) up and running INVU and Aspire TEST systems are is now available

LS Home - issues still present - engineers are investigating

We are aware that some Life Sci web servers are read only - engineers are investigating

If you are affected by this incident, please login to the Self Service Portal https://uod-servicedesk.topdesk.net/ and click on the Broad Service Disruption notification on the home page, and then click on 'I am affected by this disruption' in the blue box.

Thanks for your patience.

The following update outlines current situation

Sateon - both instances are now working (further checks on functionality are ongoing) SITS - all instances functional AEOS - all functional IRIS Prod instance up and running IRIS Test is unavailable (being investigated) Shado Prod instance up and running Test is unavailable (being investigated) CODA Prod - up and running Research Projects Database(RCFO) up and running

LS Home - issues still present - engineers are investigating INVU and Aspire TEST systems are unavailable - engineers are investigating We are aware that some Life Sci web servers are unavailable - engineers are investigating

If you are affected by this incident, please login to the Self Service Portal https://uod-servicedesk.topdesk.net/ and click on the Broad Service Disruption notification on the home page, and then click on 'I am affected by this disruption' in the blue box.

Thanks for your patience.

Our engineers managed to recover the infrastructure from this incident. All affected physical hosts have been recovered.

Further remedial actions may be required - and we will undertake monitoring.

For reference , systems affected may include the following: Sateon , SITS , AEOS , IRIS , Shado , Coda , Research Projects Database(RCFO), LSD share

If you are affected by this incident, please login to the Self Service Portal https://uod-servicedesk.topdesk.net/ and click on the Broad Service Disruption notification on the home page, and then click on 'I am affected by this disruption' in the blue box.

We will provide further updates in the morning.

This issue continues to be investigated - thanks for your patience.

Please be aware systems affected may include the following: Sateon SITS AEOS IRIS Shado Coda Research Projects Database(RCFO) LSD share

If you are affected by this incident, please login to the Self Service Portal and click on the Broad Service Disruption notification on the home page, and then click on 'I am affected by this disruption' in the blue box.

Please be aware systems affected may include the following: Sateon Sits AEOS IRIS Shado Coda Research Projects Database (RCFO)

If you are affected by this incident, please login to the Self Service Portal and click on the Broad Service Disruption notification on the home page, and then click on 'I am affected by this disruption' in the blue box.

We're currently experiencing difficulties accessing the VMs and some services unexpectedly. Our team is actively working to identify and resolve the issue swiftly.