National Phenotypic Screening Centre (NPSC) cluster issue

We've now resolved this incident. Thanks for your patience.

Since 3.30 pm (Thursday 28th March) , this appears to be resolved.

All users should now be able to access their files..

For the meantime , our engineers will continue to monitor.

Since 3.30 pm yesterday (Thursday 28th March) , this appears to be resolved.

All users should now be able to access their files..

For the meantime , our engineers will continue to monitor.

Apologies for any inconvenience.

Since 3.30 pm yesterday (Thursday 28th March) , this appears to be resolved.

Test users have confirmed that they can access relevant files - all users should now be able to access their files..

For the meantime , our engineers will continue to monitor.

Apologies for any inconvenience.

Since 3.30 pm yesterday (Thursday 28th March) , this appears to be resolved.

Test users have confirmed that they can access relevant files - all users should now be able to access their files..

For the meantime , our engineers will continue to monitor.

Apologies for any inconvenience.

Since 3.30 pm yesterday (Thursday 28th March) , this appears to be resolved.

Test users have confirmed that they can access relevant files - all users should now be able to access their files..

For the meantime , our engineers will continue to monitor.

Apologies for any inconvenience.

Replacement disks have now been installed and configured.

Test users have confirmed that they can access relevant files - all users should now be able to access their files..

Our engineers will continue to monitor.

Apologies for any inconvenience.

The replacement disks have now been installed.

Our engineers are currently working with senior Dell engineers on technical configuration.

Regular updates will be provided.

Apologies for any inconvenience.

The replacement disks have now arrived on site.

Our engineers are currently working on configuring and replacing the disks.

Regular updates will be provided.

Apologies for any inconvenience.

Whilst we wait for the disks to arrive, our engineers are currently working with Dell on a work around to resolve this issue.

The replacement disks are scheduled to arrive (via courier) tomorrow (Thursday 28th March).

Regular updates will be provided.

Apologies for any inconvenience.

Whilst we wait for the disks to arrive, our engineers are currently working with Dell on a work around to resolve this issue.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not yet arrived today (we expect them to arrive today, Wednesday 26th March).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not arrived today (we expect them to arrive tomorrow , Wednesday 26th March).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not arrived today (we expect them to arrive tomorrow).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Due to a hardware failure in our storage system, the NPSC cluster has been offline since last Thursday afternoon. We are currently collaborating with Dell engineers to address and resolve the issue.

If this is going to cause you major issues with regards to work plans/deadlines please log a call in help4u quoting case number 2403-5142.