Issues making/receiving External Calls

This issue is now resolved - thanks for your patience - apologies for any inconvenience caused.

Progress update 3

This problem is ongoing and we are working with our suppliers to investigate the cause. We will continue to provide updates on progress here.

We continue to investigate and troubleshoot this issue alongside our third-party supplier and will regularly update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for any inconvenience this issue may be causing

We've had reports that there are currently issues making/receiving calls to external phone lines this is affecting Cisco Desk Phones and Soft Phones.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for any inconvenience caused