help4u Self Service Portal unavailable for some users

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

This issue has been resolved for most users, but we are aware that some of you are still affected. Please let us know by sending an email to help4u@dundee.ac.uk if you are still unable to login.

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Investigating

We are aware that some users are unable to access the self service portal today.

The team are working on a resolution and this post will be updated with progress.

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Began at:

Affected components
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD