Maintenance on help4u.dundee.ac.uk (TOPdesk)

The work is now complete. Thanks for your patience.

The work is underway. We'll keep you updated on our progress.

Our third party vendor(TOPdesk) is doing maintenance work on help4u.dundee.ac.uk, during which time the service will be at risk

This maintenance work is to revert back the workaround that was put in place earlier in the week as part of the Uk wide outage.

Please see full information from TOPdesk below- To completely resolve the intermittent availability issues that customers in the UK1 hosting location experienced earlier this week we will be performing maintenance on our routing systems this evening.

The temporary re-routing that was enabled as a workaround for the availability issues will be removed, as the root cause of the problem has been found and resolved. Returning the routing to its original state allows for faster connections to your TOPdesk environment and improves the redundancy of our network.

We're confident that the intermittent availability issues will not re-occur after this maintenance. The root cause has been identified and a load test was developed to recreate the problem. After a fix was applied by the hosting provider we were unable to recreate the problem using the same load test. These findings are in line with all data that was gathered during previous disruptions.