Service Issues

Thank you to everyone for their patience whilst we recovered from this Major Incident.

We can now confirm that all production services should be operating normally.

We will continue to work with teams on test/development services to bring these back online, if you do manage any of these services please get in touch with help4u.dundee.ac.uk

Thank you and apologies for any inconvenience caused by this incident

-UoD IT

Thank you for your continued patience while we resolve this issue.

Most services are now up and running and we continue to investigate and monitor

Users may experience slower than usual performance while we continue to work on the problem .

Apologies again for any inconvenience caused

UoD-IT would like to confirm that P3 is now available for use

SITS service has now been restored but we would advise not using the client unless it is business-critical at this time.

This is to improve performance for critical activities that need to take place

Thank you for your continued patience while we resolve this issue.

As expected we have improved the platform significantly and most services are now up and running.

Users may experience slower than usual performance while we continue to work on the problem and by Monday normal performance is expected.

Apologies again for any inconvenience caused

We continue to work (including with our Third Party suppliers) on resolving the issues and good progress is being made - we will update on a regular basis.

In the meantime - thanks for your patience and apologies for the inconvenience this Major Incident is causing.

Thank you for your continued patience, we have made good progress working with our third-party suppliers on this issue and we are optimistic that we should notice improvements by tomorrow (Friday) Morning but it may be into the weekend and next week before full service can be restored

UoD-IT is continuing to work with third-party suppliers to resolve this incident which is still affecting multiple services across the University.

We are actively putting steps in place to try and minimise disruption where possible

We currently have an issue which is causing performance problems for several services. We are working with our support partner to resolve this as soon as possible.

These include but may not be limited to: P3 INVU SITS Evision AppsAnywhere COGNOS DELTA/MEDBLOGS University Account Changes (Pending or Otherwise) Software Centre Remote Desktop Portal

We are currently investigating this and will update this post once we know more.

If you are affected by this please log your incident with us at https://help4u.dundee.ac.uk/ selecting the Major Incident (2102-5370) from the right hand side of the portal.