Loss of Network Connectivity at Kirkcaldy Campus

We have to restore the network service back to Kirkcaldy Campus areas, whilst this has been done the service should still be considered at risk until we can confirm the full service is restored.

For those who were unable to connect we would recommend rebooting your devices just to ensure that they pick up the Eduroam network correctly.

We apologise for the inconvenience caused by this issue.

UoD-IT

Whilst our third-party supplier has attempted repairs on the line, the connection remains unstable and as such, we cannot bring connectivity back to the Kirkcaldy Campus in a reliable manner.

We are working with colleagues in the School of Medicine to look at alternative methods of connectivity and this will be communicated to affected Staff/Students when it is available.

We apologise for any inconvenience caused

Thanks

UoD-IT

We have had confirmation from our third-party supplier that there is a physical fault in the connection between Dundee and Kirkcaldy campus resulting in the loss of network connectivity.

They are working on restoring this as a priority.

We apologise for any inconvenience caused and will update this post when we know more

Thanks

UoD-IT

We are continuing to work with our third-party suppliers to investigate this issue further.

They are waiting to run further tests at this time

Sorry for any inconvenience caused

UoD-IT

We've had reports that there issues affecting network connectivity at Kirkcaldy Campus.

We're currently investigating the issue [alongside our third party supplier] and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

We apologise for any inconvenience caused, if you have previously been in touch regarding this issue your existing ticket will be linked to this disruption