Internet Access Issues

We've now resolved the incident. Thanks for your patience.

We will review what happened and how we can learn from this incident.

A major incident team met at 10:00 hours to review this incident.

Key messages:

• Services are generally available but there is a variable user experience. This means that some users may find accessing services slower than normal.
• This affects on campus users trying to access services in the cloud as well as off campus users trying to access services, via the VPN, which are based onsite.
• Our IT engineers are continuing to collect data to help identify the root cause.
• Our 3rd party supplier is investigating the issue and we await an update on next steps.

If you are affected by this issue please login to the Help4U Self-Service Portal (https://help4u.dundee.ac.uk) and click on the relevant "Broad service disruption" then select "I am affected by this disruption".

There is currently an issue with intermittent internet access for users on campus.

This will affect systems such as email, telephony and web browsing.

We are investigating the issue and will update this post with progress.

If you are affected by this issue please login to the Help4U Self-Service Portal (https://help4u.dundee.ac.uk) and click on the relevant "Broad service disruption" then select "I am affected by this disruption".

The incident number is 2001-8102.