Service Outage : help4u.dundee.ac.uk website is currently unavailable

Resolved
Resolved

This incident has now been resolved.

We will now work through the current backlog to resolve you query as quickly as possible.

Thank you for bearing with us during the outage.

Due to a service outage, the Service Desk are unable to action your call at present. Please continue to email help4u@dundee.ac.uk as normal but be aware that response times will be extended until service is fully restored.Please also note that the Self-Service Portal will not be available at this time.

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Investigating

UoD IT are aware that currently help4u.dundee.ac.uk is currently unavailable via the web portal users are unable to update existing tickets/ log new ones.

We are working to resolve this with our third party supplier and will update this status when we know more.

We apologise for any inconvenience caused.

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Began at: