Access to systems and services whilst on VPN

The service level workaround, applied after close of business on Friday 21st April, has been successful according to the feedback we have received. We will continue to work with the 3rd Party supplier to identify the root cause and permanent resolution for this incident.

All users who have logged a ticket reporting this issue have been responded to, and those who have replied have confirmed that the workaround in place has resolved the issue. If you have not yet replied, please do so via your ticket, to let us know whether the workaround now allows you to access services when using the VPN.

The Service Level workaround was applied after 5pm on Friday. We continue to work with our 3rd Party supplier to find a resolution. If you are still affected by this issue, and have not yet logged a ticket please do so here by clicking on the Broad service disruptions then "I am affected by this disruption".

Thank you for your patience whilst we continue to investigate this issue in collaboration with our 3rd Party suppliers.

Individual level workarounds have been applied to users who have logged tickets reporting this issue, and a service level workaround will be applied after 17.00 this evening (Friday 21st April).

If you are still affected by this issue after this workaround has been implemented, and have not yet logged a ticket, please do so here by clicking on the Broad service disruptions then "I am affected by this disruption".

We are still investigating the root cause of this issue.

An individual level workaround has been identified and has been provided to all tickets already logged. If you are affected by this issue but have not yet logged a ticket please do so here by clicking on the Broad service disruptions then "I am affected by this disruption".

A service level workaround has also been identified, but as this is likely to be disruptive to users successfully using the VPN we plan to implement this at 17.05 this evening (Friday 21st April 2023).

If the situation changes or we have further updates throughout the day they will be posted here.

We continue to work on a resolution to this issue.

We have identified a workaround for this issue. If you have already logged a ticket via help4u, your ticket will be updated with instructions on how to apply the workaround. If you are affected by this issue but have not yet logged a ticket, please do so by clicking on the Broad service disruptions then "I am affected by this disruption" here

We continue to work with our 3rd Party Supplier to find a resolution to this issue. If you are affected please log a ticket here by clicking on "I am affected by this disruption."

We have identified a workaround for this issue. If you have already logged a ticket via help4u, your ticket will be updated with instructions on how to apply the workaround. If you are affected by this issue but have not yet logged a ticket, please do so by clicking "I am affected by this disruption" here

Thanks for your continuing patience, whilst we investigate this issue.

We are currently working with our 3rd Party Supplier to identify the issue and test a workaround.

We are continuing to investigate this issue. Thanks again for your patience.

Thanks for your patience whilst we continue to work on this issue.

The issue does appear to be affecting only a small number of users. Colleagues in Digital & Technology Services are still actively working on a resolution/workaround.

Thank you for your patience while we continue to investigate this issue. Some progress is being made, and colleagues within Digital & Technology Services are investigating workarounds, as well as a resolution.

We have had reports that a small cohort of staff users have been having issues accessing various systems and services, whilst connected to the VPN. These issues could be: Failure to access internal and external websites; Teams messages failing to send/inability to join meetings; Access to MyDesktop services

We're currently investigating the issue and will update this post with progress.