Issues with intermittent access to Eduroam Wi-Fi in School of Life Sciences Buildings

We can now confirm that this issue is resolved, thanks to all who took the time to get in touch and report these issues and provide information to assist in the resolution.

We are working with individuals who have experienced similar issues but are not directly related to this major incident.

Thanks

We are confident that we have found the issue causing connectivity loss to eduroam primarily in the School of Life Sciences Buildings.

Of those users affected the majority are now back connected to eduroam successfully.

We continue working with affected users on a case-by-case basis to resolve their issues.

Thanks and sorry for any inconvenience caused

UoD-IT

We've had reports that there are issues with intermittent access to Eduroam Wi-Fi in School of Life Sciences Buildings.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

We apologise for any inconvenience caused, if you have previously been in touch regarding this issue your existing ticket will be linked to this disruption