Resolved

We've now enabled all MyDesktop Pools for use. Thanks for your patience.

Apologies for the inconvenience caused

UoD-IT

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Recovering

We have re-enabled the Student Pool for MyDesktop connections and are continuing to monitor this service.

We apologies for any inconvenience caused

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Investigating

We are aware that some users are experiencing issues accessing the MyDesktop System. We are investigating the issue alongside our third-party supplier and will update this post with the progress.

Devices are available in our libraries across campus and myapps.dundee.ac.uk may still be suitable for use on personal devices depending on the application required.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Thanks for your patience and apologies for the inconvenience caused

UoD-IT

Began at:

Affected components
  • Desktops
    • MyDesktop