We are currently aware of card payments being rejected when topping up Pay2Print balances online.
We have now had confirmation from both Finance and Our Supplier of the card payment system that this issue is resolved.
Apologies for the length of time taken for a resolution
UoD-IT
We are currently aware of card payments being rejected when topping up Pay2Print balances online.
We are working with our colleagues in Finance and are currently awaiting a fix being rolled out by our third-party supplier for this issue.
Unfortunately, we do not have a timeframe for when this fix will be applied but we will post any updates here when we know more.
In the meantime, to add money to your Pay2Print account, you can try using another card or top up using cash at the cash loaders located on the ground floor of the Main Library or the DJCAD Library.
If you are still having issues adding print credit to your card, please either log a ticket with us via our Self Service Portal (help4u.dundee.ac.uk) or visit the IT Service Point in the Main Library.
Apologies for the inconvenience caused by this issue.
-
Printing
- My Print (Managed Devices)
Find Your Subscription
We’ll find your subscription and send you a link to login to manage your preferences.
Check Your Inbox
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
Subscribe to Status Updates
We’ll use your email to save your preferences so you can update them later.
-
Microsoft Teams{{ value }}
Subscribe to other services using the bell icon on the subscribe button on the status page.
Unsubscribe Completely?
You’ll no long receive any status updates from University of Dundee service status, are you sure?
{{ error }}
You’re Unsubscribed!
We’ll no longer send you any status updates about University of Dundee service status.