Wired and Wireless Connections on Campus

We've now resolved the incident. Thanks for your patience.

We’re renewing our eduroam network certificate at 3am on 3rd December, during which time the service will be available but at risk.

This is a process that happens every year when the current certificate expires. There will be no disruption whilst the work is being carried out, but you may be required to take action when you next attempt to connect either a personal or University managed device to the on-campus network. For more information visit UoD IT News.

Whilst we don’t expect any issues, sometimes unexpected things happen. We’ll update this post with progress.

In order to continue our work in applying a fix we require to make a further change at 8am tomorrow morning.

There will be a short period where you may be unable to establish a wired or wireless connection on campus between 08:00 and 08:30 whilst we undertake this work.

The exception to this will be in the Main Library where only wireless connections will be affected, wired connections will remain stable during this period.

Thank you for your continued patience.

We are experiencing issues with wired and wireless connections on campus at present.

We believe we have established root cause and are currently in the process of testing a fix. Please bear with us whilst we work through this process and accept our apologies for the inconvenience caused.

If you are affected by this incident, please login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.