Multiple Systems Unavailable

We've now resolved the incident. All services are now running as normal and no longer at risk. Thanks for your patience.

Remediation work of all our live systems is now completed successfully. As previously updated and recommended by our supplier, this work package will now be replicated in all test and dev environments over the remainder of the week and stakeholders will be contacted on an individual basis by their IT Key Contact.

The remediation work is well underway and expected completion of the remaining production environments is expected by 16:00 System performance is expected to be back at pre-incident levels. Remaining work will continue for all test and dev environments over the remainder of the week and stakeholders will be contacted on an individual basis by their IT Key Contact. Once again we thank you for your patience and understanding during this period of disruption.

Work continued over night to ensure stability, this continues and expected completion is this afternoon. Performance of existing systems may be impacted during this time and we respectfully ask for your consideration. We thank you for your patience during this time and will continue to keep you informed.

Our third party supplier has identified the source of the issue, we remain "at risk" of further outages until we complete this remediation work package. This work is expected to be disruptive. Servers previously impacted, then subsequently restored are no longer thought to be at risk. Our engineers have started this remediation work and once completed the status page will updated. We thank you for your patience and understanding during this period of disruption.

We are happy to confirm that services have now been restored.

However, must caution that we remain at risk as the root cause remains, as yet, unidentified.

We will closely monitor while our third party vendors now take up the investigation of the root cause.

We continue to investigate a solution, and will keep you informed once we know more but assure you of our continued focus on service restoration.

We continue to investigate this issue as our top priority, at this stage we can't offer a timeline for resolution.

We do assure you our continued and dedicated attention to resolve this just as soon as possible and apologise for the inconvenience we know this is causing you.

We are currently aware and working on issues we are seeing across a wide range of our internally hosted services.

This is currently affected but not limited to - SITS eVision Scientia DJcadBookings PGMoodle Q2 Medblogs/Delta pFACT Research Database (RCFO) Quemis JSS- Self Service Pay2print Top Up Site

We will update this thread as we have updates but if you are affected by this issue, Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Sorry for any inconvenience caused

Thanks

UoD-IT