Annual Leave Balances - OneUniversity

We are pleased to confirm the recent problems with Annual Leave Balances within OneUniversity which impacted some staff, have been resolved. All affected balances should now be correct, and Annual Leave can again be booked as normal.

Should you have any queries relating to your Annual Leave Balances going forward, please raise a Help4U Support ticket in the usual way by completing the People Query - Self-Service Portal Form, and a member of the team will respond.

Thank you for your patience and understanding whilst we worked to resolve this matter. We sincerely apologise for any inconvenience caused.

Our team are actively working to correct the records for all affected staff.

Please rest assured we are committed to completing this as quickly as possible, and will provide another update once the work is confirmed as complete.

Thank you for your patience and understanding. We sincerely apologise for any inconvenience, and appreciate your continued support.

We have identified the root cause of the issue and confirmed the steps required to resolve it.

Our team are actively working to correct the records for all affected staff.

Please rest assured we are committed to completing this as quickly as possible, and will provide another update once the work is complete.

Thank you for your patience and understanding. We sincerely apologise for any inconvenience, and appreciate your continued support.

Work continues with the investigation to confirm the root cause of this issue and the steps required to resolve it.

Leave management is a particularly complex part of the system, and we are working closely with our vendor to ensure the appropriate corrective actions are taken.

Thank you for your patience and understanding as we work through this. We sincerely apologise for any inconvenience caused, and appreciate your support whilst we work towards a resolution.

Following the earlier notification, staff affected by the leave balance issue have been contacted directly by email.

The People Directorate People Systems team have provided clear guidance in the email on what to do regarding annual leave.

Please be assured we are working hard to identify the cause and resolve this as quickly as possible.

Thank you for your understanding and patience, and we apologise for any inconvenience caused.

We are investigating an issue wherby some employees may be seeing unexpected changes to their annual leave balance within OneUniversity.

Our teams are working to identify the cause, and we aim to resolve this as quickly as possible. In the meantime, if you are affected, there is no need to raise a TopDesk ticket.

We apologise for any inconvenience, and appreciate your patience whilst we work to resolve this.