Issue with MyPrint/Printing

Following our extended period of monitoring and confirmation that print services is operating as expected , we have now resolved this incident.

Once again , we apologise for any inconvenience and thank you for your patience.

Major Incident (2411-2037Printer issues (Major call)) is now in a recovery phase

Our print service has stabilised and users are able to print , however we are not yet declaring this incident as resolved.

Engineers from our Third Party Partners (HP/Apogee) and DTS Product Engineers are continuing to monitor.

Further update will be provided at 5.00 pm today (Thursday 14th).

Once again , we apologise for any inconvenience and thank you for your patience.

Major Incident (2411-2037Printer issues (Major call)) is now in a recovery phase

All indications are that our print service has stabilised and users are able to print , however we are not yet declaring this incident as resolved.

Engineers from our Third Party Partners (HP/Apogee) and DTS Product Engineers are continuing to monitor.

Further update will be provided tomorrow (Thursday 14th) morning.

Once again , we apologise for any inconvenience and thank you for your patience.

Major Incident (2411-2037Printer issues (Major call)) is now in a recovery phase

Indications are that users are now able to print , however we are not yet declaring this incident as resolved.

Engineers from our Third Party Partners (HP/Apogee) and DTS Product Engineers are continuing to monitor.

Regular updates will be provided.

We apologise for any inconvenience - thank you for your patience.

This Major Incident (2411-2037Printer issues (Major call)) continues ...

Some users are able to print , however others are unable to do so ( and this is intermittent)

Engineers from our Third Party Partners (HP/Apogee) are working with DTS Product Engineers on restoring this service as a priority.

We apologise for any inconvenience - thank you for your patience.

This Major Incident (2411-2037Printer issues (Major call)) continues ...

Engineers from our Third Party Partners (HP/Apogee) will recommence work on restoring this service in the morning.

We apologise for any inconvenience - thank you for your patience

This Major Incident (2411-2037Printer issues (Major call)) continues ...

Engineers from our Third Party Partners (HP/Apogee) continue working on a solution.

Regular progress updates will be provided.

We apologise for any inconvenience - thank you for your patience

This Major Incident (2411-2037Printer issues (Major call)) continues ...

Engineers from our Third Party Partners (HP/Apogee) are currently working on a solution.

Regular progress updates will be provided.

We apologise for any inconvenience - thank you for your patience.

If you are affected by this issue, please login to the Self Service Portal, and click on the Broad Service Disruption - Printer issues, and then click on 'I am affected by this disruption'.

We have been receiving reports of issues with the MyPrint service. The team are investigating.

Services that may be impacted: Print release at printers; Adding print credit; General printing

If you are experiencing an issue related to this, please contact us via Help4u