Intermittent Access and Performance Issues when Connected to VPN

We've now resolved the incident. Thanks for your patience.

We are pleased to report that we have completed our change and whilst we are continuing to establish root cause, we have been able to stabilise the network to improve your experience both on and off Campus.

Thank for your patience and understanding throughout this incident.

We are continuing with our change this morning and this will now run over our scheduled maintenance window that was due to close at 9am.

We appreciate your patience whilst this essential work is carried out.

We are implementing an emergency change on Tuesday 24th March to allow our engineers to investigate further. This may result in intermittent network connectivity for those on Campus, those using the VPN and those accessing UoD Services from off campus. We will be undertaking this work during our scheduled maintenance window (7am-9am) so please do not log any calls in relation to this until after the window closes.

Our third party supplier is investigating as a matter of urgency but in the meantime, we ask that you only use the VPN when required and disconnect when not in use. The VPN should only be used for accessing H/S drives, specialist services in labs etc and accessing corporate applications, eg SITS and P3.

If you are unsure please contact the Service Desk who would be happy to advise. You can log a ticket with us by visiting help4u.dundee.ac.uk or check out our guides on VPN remote working - https://www.dundee.ac.uk/it/guide/

Affected by this issue?

Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'

We've had reports that some users are having difficulty accessing the SonicWall VPN.

We're currently investigating the issue and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.