Internet Service Providers VPN Connectivity Issues

With regards to this issue , our third party partners , JISC , have informed us that (working with another ISP provider) changes have been made to configurations - this appears to have resolved the issue (however , they may have to make further changes).

We are currently checking with affected users that their external ISP connection is now working as expected - namely access to mydesktop.dundee.ac.uk and the VPN.

Note , only a small number of users have been impacted - responses to date indicate their issue is resolved. We will continue to monitor.

For clarity , this was not a UoD network issue - it related to Internet Service Providers (ISPs) used by staff working remotely , for anyone affected by this issue, they would have been able to work on campus with no issues.

Thanks for your patience.

regards

DTS

With regards to this issue , our third party partners , JISC , have informed us that (working with another ISP provider) changes have been made to configurations - this appears to have resolved the issue.

We are currently checking with affected users that their external ISP connection is now working as expected - namely access to mydesktop.dundee.ac.uk and the VPN.

Note , only a small number of users have been impacted - responses to date indicate their issue is resolved. We will continue to monitor.

For clarity , this was not a UoD network issue - it related to Internet Service Providers (ISPs) used by staff working remotely , for anyone affected by this issue, they would have been able to work on campus with no issues.

Thanks for your patience.

regards

DTS

The connectivity issues into the Dundee network from Virgin Media connections, continue to affect (a small number) of users trying to access mydesktop.dundee.ac.uk and the VPN.

Affected users have Virgin Media as an ISP.

Our third party partners , JISC , have confirmed we are not the only educational site affected and are actively looking into the issue, and are engaging with Virgin for a solution.

For anyone affected by this issue, the only workaround at this time would be to work on campus.

Affected by this issue? Login to the Help4U Self-Service Portal (https://uod-servicedesk.topdesk.net/), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Thanks for your patience.

regards

DTS

The connectivity issues into the Dundee network from Virgin Media connections, continue to affect (a small number) of users trying to access mydesktop.dundee.ac.uk and the VPN.

Affected users have Virgin Media as an ISP.

Our third party partners , JISC , have confirmed we are not the only educational site affected and are actively looking into the issue, and are engaging with Virgin for a solution.

For anyone affected by this issue, the only workaround at this time would be to work on campus.

Affected by this issue? Login to the Help4U Self-Service Portal (https://uod-servicedesk.topdesk.net/), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Thanks for your patience.

regards

DTS

We've had reports that there are currently connectivity issues into the Dundee network from Virgin Media connections, this is affecting (a small number) of users trying to access mydesktop.dundee.ac.uk and the VPN.

Affected users have Virgin media as an ISP. There are no issues observed with other ISPs to date.

Our third party partners , JISC , have confirmed we are not the only educational site affected and are actively looking into the issue, and are engaging with Virgin for a solution.

For anyone affected by this issue, the only workaround at this time would be to work on campus.

Affected by this issue? Login to the Help4U Self-Service Portal (https://uod-servicedesk.topdesk.net/), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Thanks for your patience.

regards

DTS

We've had reports that there are currently connectivity issues into the Dundee network from Virgin Media connections, this is affecting mydesktop.dundee.ac.uk and the VPN.

We have been investigating these issues alongside our ISP and will update this post with progress.

From all reports so far , affected users have Virgin media as an ISP. There are no issues observed with other ISPs to date.

Our third party partners , JISC , have confirmed we are not the only educational site affected and are actively looking into the issue, and are engaging with Virgin for a solution.

For anyone affected by this issue, the only workaround at this time would be to work on campus.

Affected by this issue? Login to the Help4U Self-Service Portal (https://uod-servicedesk.topdesk.net/), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Thanks for your patience.

regards

DTS

We've had reports that there are currently connectivity issues into the Dundee network from Virgin Media and City Fibre connections, this is effecting mydesktop.dundee.ac.uk and the VPN.

We're currently investigating these issues alongside our ISP and will update this post with progress.

There is also an issue with authentication with Dundee accounts if you are at another eduroam site - eduroam providers are currently investigating.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

regards DTS