Resolved

We've now resolved the incident. Thanks for your patience.

Identified

We've confirmed there is a problem with a component that controls access to the network rather than the network itself and we're working to resolve it.

Investigating

We are currently experiencing a loss of the network service affecting most parts of campus. Our technical team and suppliers are working on the problem and we will update you with additional information as we have it. Apologies for the loss of service and inconvenience.

Began at:

Affected components
  • Wifi and wired network
    • Eduroam wifi
    • Network Infrastructure
    • _TheCloud
    • StudentResidences
  • Telephones
  • Storage and files
    • OneDrive
    • SharePoint
    • S:\
    • Research File Store (RFS)
    • Research File Store Cluster
  • Virtual Private Network (VPN)