Resolved

We've now resolved the incident.

Apologies for any inconvenience this may have caused.

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Recovering

We've fixed the core issue, and are waiting for things to recover.

We appreciate your patience in this matter.

Investigating

We've had reports that multiple services are currently unavailable. This is affecting users both on and off Campus

These include but are not limited to

Apps Anywhere Network Drive Access Internet Access on Campus SonicWall VPN

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

We apologise for any inconvenience caused.

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Began at:

Affected components
  • Wifi and wired network
    • Eduroam wifi
    • Network Infrastructure
  • Storage and files
    • SharePoint
    • S:\
    • Research File Store (RFS)
  • Virtual Private Network (VPN)
  • Applications
    • AppsAnywhere