VPN Connectivity Issues

The connectivity issues into the Dundee network from Virgin Media connections, continue to affect (a small number) of users trying to access mydesktop.dundee.ac.uk and the VPN.

Affected users have Virgin Media as an ISP.

Our third party partners , JISC , have confirmed we are not the only educational site affected and are actively looking into the issue, and are engaging with Virgin for a solution.

For anyone affected by this issue, the only workaround at this time would be to work on campus.

Affected by this issue? Login to the Help4U Self-Service Portal (https://uod-servicedesk.topdesk.net/), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Thanks for your patience.

regards

DTS

We've had reports that there are currently connectivity issues into the Dundee network from Virgin Media connections, this is affecting (a small number) of users trying to access mydesktop.dundee.ac.uk and the VPN.

Affected users have Virgin media as an ISP. There are no issues observed with other ISPs to date.

Our third party partners , JISC , have confirmed we are not the only educational site affected and are actively looking into the issue, and are engaging with Virgin for a solution.

For anyone affected by this issue, the only workaround at this time would be to work on campus.

Affected by this issue? Login to the Help4U Self-Service Portal (https://uod-servicedesk.topdesk.net/), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Thanks for your patience.

regards

DTS

We've had reports that there are currently connectivity issues into the Dundee network from Virgin Media connections, this is affecting mydesktop.dundee.ac.uk and the VPN.

We have been investigating these issues alongside our ISP and will update this post with progress.

From all reports so far , affected users have Virgin media as an ISP. There are no issues observed with other ISPs to date.

Our third party partners , JISC , have confirmed we are not the only educational site affected and are actively looking into the issue, and are engaging with Virgin for a solution.

For anyone affected by this issue, the only workaround at this time would be to work on campus.

Affected by this issue? Login to the Help4U Self-Service Portal (https://uod-servicedesk.topdesk.net/), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Thanks for your patience.

regards

DTS

We've had reports that there are currently connectivity issues into the Dundee network from Virgin Media and City Fibre connections, this is effecting mydesktop.dundee.ac.uk and the VPN.

We're currently investigating these issues alongside our ISP and will update this post with progress.

There is also an issue with authentication with Dundee accounts if you are at another eduroam site - eduroam providers are currently investigating.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

regards DTS