Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We have applied a fix to managed Macs to resolve the issue.

If you have a ticket with the service desk, please login (help4u.dundee.ac.uk) and let us know if your issue is resolved.

We believe this issue is in relation to an upgrade that was required by Microsoft.

Our team is working as quickly as they can to provide a resolution.

Investigating

We've had reports that customers are receiving errors when starting Office on University Managed OSX devices.

We're currently investigating the issue and will update this post with progress.

If you are affected by this please visit help4u.dundee.ac.uk and select OSX/Office Issues from the broad service disruptions on the right.

Began at:

Affected components
  • Desktops
    • Managed Mac (Jamf) desktop