Access to services via VPN Connection

We've are currently in the process of rolling out a new client version that will address the issue of no access to services when establishing a VPN connection.

We are continuing to advise an upgrade to the current version of VPN client for affected users and are currently packaging and preparing to deploy the new version to all managed devices in due course.

If you are affected by the problem of having no services available for use when connected to the VPN, please login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption' and select 'I am affected by this disruption'. A member of IT staff will then get back in touch to supply you with a different version that will resolve the issue.

We've confirmed there is an issue affecting some users using version 12.3.727 of the SonicWall VPN.

In order to rectify the problem you are experiencing, please check the version that you are using then login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption' and select 'I am affected by this disruption'. A member of IT staff will then get back in touch to supply you with a different version that will resolve the issue.

We are aware that some users are unable to access services when connected to the VPN.

Upon investigation, we have established that in order to mitigate the issues you are experiencing we require you to update the version you are currently using.

In order to receive the new version, please login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'. A member of IT staff will then get back in touch to supply you with the required file.