Welcome Week and Week 1 Teaching - DTS Support Arrangements 2025

The work is underway. We'll keep you updated on our progress.

Customer-facing resource within Digital and Technology Services (DTS) is focussed on welcoming our new and returning students, and supporting teaching activities during this key time in the University calendar.

To access DTS support, please follow the guidance below:

Help4U

The Help4U Self-Service Portal is your first point of contact for DTS queries and support. You can:

• Log a call to report an IT issue or ask a question
• Explore our Knowledge Items to find answers and solutions to common IT issues
• Check the progress and update any existing calls you have logged

IT guides

Whether you need to record a meeting in Teams, or connect your Xbox to the wifi in Heathfield, you can view our full range of IT guides on a range of topics.

View all IT guides

Password/MFA Resets and Account Activations

Please follow the guidance at the links below:

Request a manual password reset

Reset your forgotten password

DTS colleagues will be available to support students with IT related queries in the Main Library: Mon - Fri - 09.00 - 17.00

Prioritisation of Requests

During this time priority will be given to requests relating to:

• Major Incidents affecting the entire campus (including Ninewells & Kirkcaldy)
• Student Experience
• Teaching Support

We respectfully request that colleagues refrain from raising non urgent queries during this time to allow our resource to focus on the priorities above.