Issues with Yuja preventing access to video content in MyDundee

The previously reported issue that prevented staff and students accessing videos in My Dundee delivered using the YuJa service has now been resolved. All viewing, editing and other YuJa functionality should now be fully resolved. No data was lost or damaged by this issue as it was purely a problem with access.

It’s possible that you may need to refresh your page or even clear your browser cookies if you still experience issues.

What happened? There was a problem with the security certificate for the domain ‘dundee.video.ac.uk’ that resulted in some browsers blocking access to YuJa delivered content. A new certificate has been put in place, tested, and is now allowing access to all users.

Will this happen again? CTIL will work with our colleagues in UoDIT and with the Vendor to discover the exact cause and any implement any required steps to improve reliability in the future. We have no reason to believe there will be a recurrence in this case with the information we currently have.

We've had reports that there are issues with Yuja preventing access to video content in MyDundee.

We're currently investigating the issue alongside our third party supplier and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.