Resolved

The issue has been identified and resolved by our 3rd party supplier. We will shortly be contacting users who have raised this issue with us and where we have records of failed credits application.

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Julia Mudd
Investigating

We are still investigating this issue with our 3rd party supplier and we will continue to update this post when we have further information.

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Julia Mudd
Investigating

We've had reports that there is an issue with the online Pay2Print top up and account balances being added at this time.

We're currently investigating the issue, alongside our third party supplier, and will update this post with progress.

Apologies for any inconvenince caused. If you need to print urgently please visit our Service Point in the Main Library or contact Help4u and we will assist you.

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Julia Mudd
Began at:

Affected components
  • Printing
    • My Print (Managed Devices)