SITS and SATEON (Card Printing) Issues

We've now resolved the incident. Thanks again for your patience.

The Sateon service has now been restored.

Thanks for your patience while we worked on this issue.

We are aware that issues printing ID cards in Sateon persist. Our Engineers are currently taking action to recover the service and any updates will be posted here.

Thanks for your continued patience.

This issue is now resolved. Thanks for your patience.

We believe that this issue has now been identified and that systems are recovering.

If you are still affected please let us know by visiting our Self-Service Portal and clicking on the incident in "Broad service disruptions".

We are aware of an issue with users accessing SITS and SATEON card printing this morning.

This issue is currently being investigated and this post will be updated with progress.

If you are affected by this issue and have not already logged a call, please let us know by visiting our Self-Service Portal and clicking on the incident in "Broad service disruptions".

Thanks for your patience whilst we investigate.