DTS IT Support Provision During Rest Days (Friday 29th March to Monday 1st April 2024)

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

DTS will be providing a reduced support service over the rest days.

There will be no DTS staff at the Library Service Point over the long weekend. However, there will still be resource in place to action standard requests (password reset requests etc.) and to monitor, action and respond to incoming calls on a best endeavour basis.

The above does not mean that there will be no DTS staff on site … teaching is still scheduled for Friday 29th March and Panopto launch day is scheduled for Monday 1st April - to that end we have focussed DTS priority on support for teaching and all the Learning Spaces Technology Support Team will be on site for both days.

If you experience an IT issue over the Rest Days, please log a call via the Help4U Self-Service Portal. You may also be able to find an answer to your query by searching the Knowledge Base.

If you have not yet done so please set up Self Service Password Reset following the instructions on our Reset your forgotten password web guide. This will avoid delays with password resets during this period.

For popular IT topics such as account and password, MFA, or connecting to Eduroam, check our Guides to see if you can find what you're looking for.