Issues being experienced with the myprint service

Resolved
Resolved

We have taken steps to resolve the underlying issue, and we believe the MyPrint service is now fully operational.

If you were previously unable to print and still have items to print, please retry these.

If you do experience issues please get in touch via help4u.dundee.ac.uk

Thanks, and apologies for the inconvenience caused

DTS

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Investigating

We're aware of issues with the myprint service, with staff and students experiencing issues releasing jobs and scanning.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

If you are affected by this issue please let us know via help4u.dundee.ac.uk

Thanks, and apologies for the inconvenience caused

DTS

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Began at:

Affected components
  • Printing
    • My Print (Managed Devices)
    • Mobility Print (Personal Devices)
    • Web Print (Personal Devices)
    • Top up balances