Resolved

Following a period of monitoring and system checks of the network service at Kirkcaldy, we are pleased to confirm this Incident is now resolved.

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Recovering

The work undertaken by the Third Party engineers on the damage to the fibre cabling has restored network connectivity at Kirkcaldy Campus.

Before marking this incident as resolved , we will continue to monitor the situation.

Thanks for your patience whilst repairs were being undertaken.

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Identified

As mentioned in previous post(s), Third Party partners have identified the cause of this network outage at Kirkcaldy Campus (contractors have core drilled through an underground duct section, damaging several large fibre optic cables).

Current status is that their engineers are continuing their efforts (this evening) to re-cable the damaged section of cables.

Apologies for any inconvenience.

Regular updates will be provided via this page.

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Updated

As mentioned in previous post , Third Party partners have identified the cause of this network outage at Kirkcaldy Campus (contractors have core drilled through an underground duct section, damaging several large fibre optic cables)

Current status is that their engineers are continuing their efforts to re-cable the damaged section of cables.

Apologies for any inconvenience.

Regular updates will be provided via this page.

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Updated

Third Party partners have identified the cause of this outage (contractors have core drilled through an underground duct section, damaging several large fibre optic cables) - their engineers are currently attempting to re-cable the damaged section of cables.

Regular updates will be provided via this page.

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Updated

Following investigation , our Third Party partners have indicated that the issue may be related to a fibre / cabling issue at Kirkcaldy Campus - they continue to investigate and are treating this matter as a high priority.

Regular updates will be provided via this page.

Apologies for any inconvenience

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Investigating

Networking is currently down in the Kirkcaldy Campus. The fault appears to be outside of our network, this is being investigated in cooperation with outside agencies.

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Began at:

Affected components
  • Wifi and wired network
    • eduroam wifi
    • Network Infrastructure
    • _TheCloud
    • StudentResidences