Performance degradation across multiple services/applications

Thanks for your patience on this incident whilst we worked internally and with our third-party suppliers to investigate and resolve this issue.

After a fix was applied on Friday evening, we have been closely monitoring performance.

We believe this issue to now be resolved; however, we are still closely monitoring our services

If you do continue to experience issues please get in touch with us via help4u.dundee.ac.uk

Thanks

Digital and Technology Services

Our teams and suppliers have worked hard to apply stabilising fixes to our infrastructure, and our checks indicate that speed and performance now appears to be as expected.

We believe the issue causing our service disruption is resolved, and will continue to monitor.

Apologies for any inconvenience caused.

We will continue to provide regular progress updates.

We are aware, both from our own monitoring and reports across the University, that we are seeing a performance degradation across our services.

We apologise for the inconvenience caused and are working with our suppliers to resolve this issue.

Our checks (and reports from service users) indicate that speed and performance now appears to be as expected.

For the time being, we will continue to monitor.

Apologies for any inconvenience caused.

We will continue to provide regular progress updates.

Our checks (and reports from service users) indicate that speed and performance now appears to be as expected.

For the time being , we will continue to monitor.

Apologies for any inconvenience caused.

We will continue to provide regular progress updates.

We are aware of a performance degradation across multiple DTS services.

Along with our Third Party providers, we continue our investigations into this issue.

Apologies for the inconvenience caused.

We will continue to provide regular progress updates.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

We are aware of a performance degradation across multiple DTS services

We're currently investigating the issue and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Apologies for the inconvenience caused